Shawna Hailey
Customer Success Manager at Planet Forward- Claim this Profile
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Bio
Experience
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Planet Forward
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United States
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Media Production
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1 - 100 Employee
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Customer Success Manager
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Jul 2022 - Present
KPS Global® is the industry-leading manufacturer of insulated panel systems. Our panel systems are highly adaptable in application for convenience and grocery stores, foodservice, big box retailers, as well as scientific, warehouse and industrial enclosures. KPS Global® also stocks commonly-sized walk-in coolers and freezers available to ship in 72 hours. Not only does KPS Global® provide you with the box and all of the components, we also offer complete installation services. Our experienced project managers handle everything associated with the installation with single point of contact. KPS Global® also has a team field technicians across the country who can survey your store on-site. In addition, KPS Global® is a supplier of aftermarket parts and replacement equipment including manufactured doors. Show less
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NAVCO
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United States
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Security and Investigations
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100 - 200 Employee
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Project Coordinator
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Apr 2022 - Jul 2022
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Tarrant County College
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United States
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Higher Education
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700 & Above Employee
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Laboratory Operations Manager
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Jun 2016 - Mar 2022
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Delta Air Lines
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United States
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Airlines and Aviation
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700 & Above Employee
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Customer Success / Software Troubleshooting
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Oct 2009 - Jun 2016
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Alvarado ISD
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Tutor & Substitute Teacher
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Aug 2001 - Aug 2015
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Cook Childrens Home Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Service Coordinator
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Jan 2013 - Sep 2013
Coordinated insurance authorizations, prescriptions, ensured all forms were kept up-to-date Maintained monthly orders for patients under home health care; including durable medical equipment, medication, and supplies Obtained pre-authorizations on the patient's behalf Managed insurance billing and collections for outstanding patient balances Coordinated insurance authorizations, prescriptions, ensured all forms were kept up-to-date Maintained monthly orders for patients under home health care; including durable medical equipment, medication, and supplies Obtained pre-authorizations on the patient's behalf Managed insurance billing and collections for outstanding patient balances
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Merchandise Manager
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Aug 2012 - Jun 2013
Reading blueprintsSet up store displaysInventoryReceivingCustomer Service
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Merchandise Manager
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Aug 2012 - Jun 2013
Reading blueprintsSet up store displaysInventoryReceivingCustomer Service
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Cook Children's Health Care System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Database Specialist / Program Implementation
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Sep 2011 - Jan 2013
Database creation / Vocera Implementation campus-wide Database creation / Vocera Implementation campus-wide
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Cook Children's Medical Center
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United States
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Medical Practices
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Database Management / Telecom
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Aug 2011 - Jan 2013
Setup software application & trained hospital staff in utilizing Vocera to replace a pager system Database entry for Vocera functionality Operator & Answering service for Cook Children's Physician's Network after hours services: collect demographics & symptoms to submit to triage nurse Setup software application & trained hospital staff in utilizing Vocera to replace a pager system Database entry for Vocera functionality Operator & Answering service for Cook Children's Physician's Network after hours services: collect demographics & symptoms to submit to triage nurse
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Project Manager / Owner
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Mar 2005 - Dec 2010
Scheduler Account Receivable / Accounts Payable filing quarterly taxes Marketing Status reports Scheduler Account Receivable / Accounts Payable filing quarterly taxes Marketing Status reports
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HOPE WORKS FELLOWSHIP
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United States
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Religious Institutions
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Project Manager / Event Coordinator / Ministry Leader
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Aug 2001 - May 2005
Coordinate volunteers & scheduling needs for Children's Ministry Liaise for church and members of the community for event coordinating & fundraising Planning special community events including Como Community Christmas annually, concerts in the park, church-wide outreach for the Byron Nelson annually Coordinate volunteers & scheduling needs for Children's Ministry Liaise for church and members of the community for event coordinating & fundraising Planning special community events including Como Community Christmas annually, concerts in the park, church-wide outreach for the Byron Nelson annually
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Education
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Tarrant County College
Associate of Arts - AA