Shawna Hailey

Customer Success Manager at Planet Forward
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex

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Experience

    • United States
    • Media Production
    • 1 - 100 Employee
    • Customer Success Manager
      • Jul 2022 - Present

      KPS Global® is the industry-leading manufacturer of insulated panel systems. Our panel systems are highly adaptable in application for convenience and grocery stores, foodservice, big box retailers, as well as scientific, warehouse and industrial enclosures. KPS Global® also stocks commonly-sized walk-in coolers and freezers available to ship in 72 hours. Not only does KPS Global® provide you with the box and all of the components, we also offer complete installation services. Our experienced project managers handle everything associated with the installation with single point of contact. KPS Global® also has a team field technicians across the country who can survey your store on-site. In addition, KPS Global® is a supplier of aftermarket parts and replacement equipment including manufactured doors. Show less

    • United States
    • Security and Investigations
    • 100 - 200 Employee
    • Project Coordinator
      • Apr 2022 - Jul 2022
    • United States
    • Higher Education
    • 700 & Above Employee
    • Laboratory Operations Manager
      • Jun 2016 - Mar 2022
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Success / Software Troubleshooting
      • Oct 2009 - Jun 2016
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Tutor & Substitute Teacher
      • Aug 2001 - Aug 2015
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Patient Service Coordinator
      • Jan 2013 - Sep 2013

      Coordinated insurance authorizations, prescriptions, ensured all forms were kept up-to-date Maintained monthly orders for patients under home health care; including durable medical equipment, medication, and supplies Obtained pre-authorizations on the patient's behalf Managed insurance billing and collections for outstanding patient balances Coordinated insurance authorizations, prescriptions, ensured all forms were kept up-to-date Maintained monthly orders for patients under home health care; including durable medical equipment, medication, and supplies Obtained pre-authorizations on the patient's behalf Managed insurance billing and collections for outstanding patient balances

    • Mexico
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Merchandise Manager
      • Aug 2012 - Jun 2013

      Reading blueprintsSet up store displaysInventoryReceivingCustomer Service

    • Merchandise Manager
      • Aug 2012 - Jun 2013

      Reading blueprintsSet up store displaysInventoryReceivingCustomer Service

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Database Specialist / Program Implementation
      • Sep 2011 - Jan 2013

      Database creation / Vocera Implementation campus-wide Database creation / Vocera Implementation campus-wide

    • United States
    • Medical Practices
    • Database Management / Telecom
      • Aug 2011 - Jan 2013

      Setup software application & trained hospital staff in utilizing Vocera to replace a pager system Database entry for Vocera functionality Operator & Answering service for Cook Children's Physician's Network after hours services: collect demographics & symptoms to submit to triage nurse Setup software application & trained hospital staff in utilizing Vocera to replace a pager system Database entry for Vocera functionality Operator & Answering service for Cook Children's Physician's Network after hours services: collect demographics & symptoms to submit to triage nurse

    • Project Manager / Owner
      • Mar 2005 - Dec 2010

      Scheduler Account Receivable / Accounts Payable filing quarterly taxes Marketing Status reports Scheduler Account Receivable / Accounts Payable filing quarterly taxes Marketing Status reports

    • United States
    • Religious Institutions
    • Project Manager / Event Coordinator / Ministry Leader
      • Aug 2001 - May 2005

      Coordinate volunteers & scheduling needs for Children's Ministry Liaise for church and members of the community for event coordinating & fundraising Planning special community events including Como Community Christmas annually, concerts in the park, church-wide outreach for the Byron Nelson annually Coordinate volunteers & scheduling needs for Children's Ministry Liaise for church and members of the community for event coordinating & fundraising Planning special community events including Como Community Christmas annually, concerts in the park, church-wide outreach for the Byron Nelson annually

Education

  • Tarrant County College
    Associate of Arts - AA
    2008 - 2014

Community

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