Shawna Glover

Office Manager at LISC Strategic Investments
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Contact Information
us****@****om
(386) 825-5501
Location
Silver Spring, Maryland, United States, US

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Experience

    • United States
    • Investment Management
    • 1 - 100 Employee
    • Office Manager
      • Apr 2023 - Present

      Managing Director and Team Support (80%): -Submit expense reports for both Managing Director and self, monthly, in compliance with all LISC expense protocols.-Serve as main point of contact for accounts payable team in solving for expense issues.-Coordinate lodging, transportation, and timing in partnership with internal and external business partners on behalf of the Managing Director.-Support the Team’s quarterly team strategy meetings.-Coordinate meetings with internal and external business partners for Managing Director.-Coordinate inter-team meetings within LISC Strategic Investments.-Stay up-to-date on meeting policies and procedures.Office Administration (20%):-Solve for inter-team issues relating to process, coordination, or IT (or refer to other LISC offices).-Order office supplies manage inventory and maintain adequate supplies for the office and staff.-Coordinate staff celebrations to ensure positive team culture.-Maintain a public notary status, host monthly in-person notary signing sessions. -Performs additional duties as required. Show less

    • Program Assistant, Strategic Investments
      • Aug 2020 - Apr 2023

      • Calendar Management – coordinating meetings and call with internal/external business partners• Travel Coordination – lodging, transportation logistics, and timing in coordination with internal/external business partners• Expense Reports – creating and submitting expense reports on behalf of the Managing Director and, at times, staff• Process all invoices/expense reports for payment and track payment status• Event planning & coordination – supporting marketing director in event planning & coordination• Organization – ensuring online folder structures remain clean and organized to help the team remain efficient in storing and accessing information• General administrative tasks – making copies, fling, taking deliveries, mailing products, coordinating internally with other groups on the creation of deliverables• Provide support for trainings, conferences, and special events including logistics and food arrangements• Order office supplies manage inventory and maintain adequate supplies for the office and staff• Work with IT to maintain/troubleshoot internal operating systems, software, applications, & computer & other office equipment• Perform other related duties as assigned• DC Notary Show less

    • United States
    • Non-profit Organizations
    • 500 - 600 Employee
    • Temporary Hire - Executive Assistant, Strategic Investments
      • Mar 2020 - Aug 2020

      • Calendar Management – coordinating meetings and call with internal/external business partners • Travel Coordination – lodging, transportation logistics, and timing in coordination with internal/external business partners • Expense Reports – creating and submitting expense reports on behalf of the Managing Director and, at times, staff • Process all invoices/expense reports for payment and track payment status • Event planning & coordination – supporting marketing director in event planning & coordination • Organization – ensuring online folder structures remain clean and organized to help the team remain efficient in storing and accessing information • General administrative tasks – making copies, fling, taking deliveries, mailing products, coordinating internally with other groups on the creation of deliverables • Provide support for trainings, conferences, and special events including logistics and food arrangements • Order office supplies manage inventory and maintain adequate supplies for the office and staff • Work with IT to maintain/troubleshoot internal operating systems, software, applications, & computer & other office equipment • In support of Marking Director - manage and create content for all social media accounts, including but not limited to Facebook, Twitter, Instagram, and Constant Contact • Perform other related duties as assigned Show less

    • United States
    • Law Practice
    • Receptionist/ Legal Assistant
      • Aug 2019 - Mar 2020

      • Collaborated with Executive Assistant and Billing Specialist to assist with the billing process• Organized and accurately maintained documents. Created and maintained working files and binders as requested• Created and maintained client/matter lists and communication lists• Maintained client files, records, and contact information• Copied, scanned, faxed, and printed documents and attachments• Created, edited, and proofread complex and practice-specific legal documents, forms, and correspondence• Prepared materials for mailing and overnight delivery, including printing, assembling, copying, and ensuring appropriate delivery.• Received deliveries of items such as faxes, files, and boxes, and routed them appropriately• Coordinated monthly lunch seminars, and order catering• Light marketing including listing upcoming seminars, managing Eventbrite page and posting on LinkedIn• Managed kitchen and office supplies• Provided seamless administrative support to attorneys in a fast-paced environment• Managed complex calendar management and scheduling• Coordinated travel logistics and prepared travel itineraries• Fielded incoming phone calls• Welcomed clients and guests• Handled multiple projects with varied priorities Show less

    • Temporary Hire - Legal Receptionist
      • May 2019 - Aug 2019

      • Provide seamless administrative support to attorneys in a fast-paced environment• Manage complex calendar management and scheduling• Coordinate travel logistics and prepare travel itineraries• Field incoming phone calls• Maintain files, records, and contact lists• Prepare reports, documents, and correspondence• Manage kitchen and office supplies• Welcome clients and guests• Handle multiple projects with varied priorities

    • United States
    • Research Services
    • 500 - 600 Employee
    • Temporary Hire - Receptionist
      • Apr 2019 - Apr 2019

      • Preformed receptionist duties such as greeting guests, answering and forwarding calls, and mail distribution • Assisted with general administrative support • Managed kitchen and office supplies • Maintained conference rooms, prepped video conferencing equipment and conference calls, and posted conference schedules • Preformed receptionist duties such as greeting guests, answering and forwarding calls, and mail distribution • Assisted with general administrative support • Managed kitchen and office supplies • Maintained conference rooms, prepped video conferencing equipment and conference calls, and posted conference schedules

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Temporary Hire - Office Coordinator
      • Feb 2019 - Mar 2019

      • Preformed front desk duties such as greeting applicants, answering and forwarding calls, and mail distribution • Updated applicant profiles and managed applicant forms • Distributed paychecks for temporary associates • Managed calendar and scheduling • Administered software and skill assessments, tracked their completion, proficiency research, and candidate summaries • Assisted with timesheet tracking for temporary department • Preformed front desk duties such as greeting applicants, answering and forwarding calls, and mail distribution • Updated applicant profiles and managed applicant forms • Distributed paychecks for temporary associates • Managed calendar and scheduling • Administered software and skill assessments, tracked their completion, proficiency research, and candidate summaries • Assisted with timesheet tracking for temporary department

  • Pampered Paws Inc.
    • Owings, Maryland
    • Receptionist and Bather
      • Aug 2017 - Jan 2019

      • Managed register and prepared expense reports for accurate financial history • Managed calendar to schedule appointments, followed up on feedback to owners, verified appointment pickups and drop-offs with 100% accuracy • Ensured proper records management procedures for archiving client records and grooming data • Screened and forwarded any incoming phone calls appropriately and performed courtesy appointment calls • Created marketing content on social media platforms; monitored website performance and analytics • Helped develop promotional ideas; developed content to include graphics, pictures, and videos for posts Show less

    • United States
    • Research
    • 700 & Above Employee
    • Student Worker
      • May 2015 - May 2016

      • Maintained database of custom holdings; maintained records of interlibrary loan transactions, correspondence files, and custom holdings • Interacted with customers by phone or email regarding interlibrary loan materials; Assisted or instructed customers and staff members to resolve problems associated with interlibrary loan requests • Fostered and maintained effective working relationships with nationwide interlibrary loan staff and vendors • Maintained database of custom holdings; maintained records of interlibrary loan transactions, correspondence files, and custom holdings • Interacted with customers by phone or email regarding interlibrary loan materials; Assisted or instructed customers and staff members to resolve problems associated with interlibrary loan requests • Fostered and maintained effective working relationships with nationwide interlibrary loan staff and vendors

  • Fresquez Concessions
    • Albuquerque, New Mexico
    • Administrative Assistant
      • Aug 2014 - Feb 2015

      • Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics using Microsoft applications • Maintained department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel • Completed requests by greeting customers, in person or on the telephone; answering or referring inquiries • Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics using Microsoft applications • Maintained department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel • Completed requests by greeting customers, in person or on the telephone; answering or referring inquiries

    • United States
    • Research
    • 700 & Above Employee
    • Student Worker
      • Aug 2012 - Dec 2012

      · Teachers Assistant for Geobiology for the Living Learning Community · Assisted professor with classroom instruction, exams, record keeping, other miscellaneous projects · Tutored and mentored students · Distributed assignments and graded papers · Met with students during office hours · Recorded grades and informed students of their grades · Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics using Microsoft applications Show less

Education

  • Strayer University
    undergrad, Aquisitions and Contract Management
    2019 -
  • New Mexico Institute of Mining and Technology
    Geological and Earth Sciences/Geosciences
    2011 - 2016

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