Experience

Polygon Composites Technology
• United States
• Manufacturing
• 1 - 100 Employee
• Sales Operations Manager

  • Jul 2018 - Present


Alick's Home Medical Equipment, Inc.

• United States
• Hospital & Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Jul 2018

  Working with customer's to help obtain durable medical equipment. Greeting customer's at the front desk and assisting with walk in purchases. Processing order's received from medical provider's which includes, verifying documentation is provided and verifying insurance status. Scheduling appointments for fittings and the respiratory department. Completing fittings for customer's for braces, compression stockings, breast prosthesis, etc. Working with customer's to help obtain durable medical equipment. Greeting customer's at the front desk and assisting with walk in purchases. Processing order's received from medical provider's which includes, verifying documentation is provided and verifying insurance status. Scheduling appointments for fittings and the respiratory department. Completing fittings for customer's for braces, compression stockings, breast prosthesis, etc.



Forest River Inc.

• 1 - 100 Employee

• Owner Relations

  • Oct 2016 - Jul 2017

  Assisting retail customers with any issues that arise with their travel trailers. Making contact between retail and dealers. Troubleshooting mechanical issues with units. Locating dealerships and providing assistance in obtaining warranty work. Documentation of all phone calls and email conversations regarding retail units. Assisting with parts orders, processing credit card payments and assuring products are delivered. Assisting with packaging and shipping of products. Assisting retail customers with any issues that arise with their travel trailers. Making contact between retail and dealers. Troubleshooting mechanical issues with units. Locating dealerships and providing assistance in obtaining warranty work. Documentation of all phone calls and email conversations regarding retail units. Assisting with parts orders, processing credit card payments and assuring products are delivered. Assisting with packaging and shipping of products.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Division of Family Resources

  • Feb 2008 - Oct 2016

  Inbound and outbound calls, case management duties, verifying documentation and data entry. Establishing client eligibility. Moved from the call center to a local office with face-to-face client interaction. Managed receptionist area, including ordering supplies, scheduling, greeting clients, and answering phone calls. Completing client interviews over the phone and face-to-face. Obtaining medical records, establishing client eligibility, and collateral contacts. General office work with copy/fax hub, customer service and case management. Show less