Experience

Red Arrow + Ebus

• Canada
• Truck Transportation
• 1 - 100 Employee

• Regional Customer Service Manager

  • Mar 2023 - Present

• Customer Service and Special Projects Manager

  • Apr 2022 - Present

• Manager, Passenger Experience

  • Sep 2020 - Apr 2022


Four Points by Sheraton Edmonton South
• Department Manager Guest Services, Sales and Catering

  • Dec 2018 - Mar 2020


Airline Hotels

• Canada
• Hospitality
• 1 - 100 Employee

• Regional Director of Guest Services

  • Nov 2017 - Mar 2020

  I have trained in revenue management with Starwood and with the use of the STR Report as well as the Rate 360 have increased the hotels market share and shown a positive growth in ADR. I have developed several successful teams at the various hotels. I believe in teaching by example and using positive reinforcement when coaching staff. Together we have increased customer satisfaction scores and increased customer loyalty with our service. I successfully completed a yearlong integration of systems which including daily tasks, check points and deadlines when Marriott bought Starwood. I have experience with the day to day aspect of the operations of the front desk as well as the sales and catering departments. With hands on approach and being open to ideas we have all made positive strides towards our goals. Show less



Four Points by Sheraton Edmoton South, Airline Hotels

• Front Office Manager

  • Nov 2014 - Nov 2017

  I believe in teaching by example and using positive reinforcement when coaching staff. Together we have increased customer satisfaction scores and increased customer loyalty with our service. I successfully completed a yearlong integration of systems which including daily tasks, check points and deadlines when Marriott bought Starwood. I believe in teaching by example and using positive reinforcement when coaching staff. Together we have increased customer satisfaction scores and increased customer loyalty with our service. I successfully completed a yearlong integration of systems which including daily tasks, check points and deadlines when Marriott bought Starwood.



Travelodge Edmonton |West, Airline Hotels

• Front Office Manager

  • May 2013 - Nov 2014

  Developed a successful team that saw a positive growth in ADR as well as guest satisfaction. Managed all customer feed back, accurately foretasted occupancy. Able to controls cost while still maintaining excellent customer service. Developed a successful team that saw a positive growth in ADR as well as guest satisfaction. Managed all customer feed back, accurately foretasted occupancy. Able to controls cost while still maintaining excellent customer service.



Travelodge Canada

• Canada
• Hospitality
• 1 - 100 Employee

• Operations and Support Manager

  • Sep 2010 - May 2013

  As an Operations and Support Manager for Travelodge Canada I have had the opportunity to grow and enhance my expertise in revenue management and yield management, allowing me to impart that knowledge by working directly with over 90 of our properties. The extensive one on one time spent in our different properties every day has exposed me to all aspects of hotels from limited service to full service hotels. The scope of my work with our franchisees includes understanding and relating how OTA’s work and working with properties to decrease dependency, coaching and training properties in revenue, yield management, implementing price structures and positioning within the different markets across Canada. The results were seen by our franchisees have resulted in stronger revenues, increased room nights and a rise in brand contribution. Show less


Travelodge Edmotnon South
• Canada
• Hospitality
• Front Office Manager

  • Nov 2003 - Sep 2010