Shawn Yuscavage
Technical Customer Service Representative at Draeger Safety INC- Claim this Profile
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Bio
Experience
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Technical Customer Service Representative
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Draeger Safety INC
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Law Practice
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1 - 100 Employee
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Gas Detection Technical Support Representative
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Jul 2014 - Present
Provide technical assistance to external end users, distributors and internal customers i.e. Customer Support, Senior Leadership Team, Regional Sales Managers, Marketing and R&D -Provide technical support for company products by identifying, documenting and resolving of customer technical issues over the phone or by e-mail
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Customer Support Representative
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May 2010 - Jul 2014
-Manage client territory and Regional Sales Managers issues with credits & backorders-Answer phones providing product availability, distributor contract pricing and status on client’s purchase orders -Direct contact for distributors needing inside support for any other issue that may occurs with orders, or future orders
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Douglas Laboratories
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Marketing Print Project Manager
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Jun 2001 - Aug 2009
-Department Head of Design/Graphics Department -Managed the coordination of all product schedules -Ensured all supplement packaging & labeling adhered to FDA guidelines and regulations -Obtain vendor quotes & negotiate various services for cost containment -Department Head of Design/Graphics Department -Managed the coordination of all product schedules -Ensured all supplement packaging & labeling adhered to FDA guidelines and regulations -Obtain vendor quotes & negotiate various services for cost containment
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