Experience

Draeger Safety INC

• Technical Customer Service Representative



Draeger Safety INC

• Law Practice
• 1 - 100 Employee

• Gas Detection Technical Support Representative

  • Jul 2014 - Present

  Provide technical assistance to external end users, distributors and internal customers i.e. Customer Support, Senior Leadership Team, Regional Sales Managers, Marketing and R&D -Provide technical support for company products by identifying, documenting and resolving of customer technical issues over the phone or by e-mail

• Customer Support Representative

  • May 2010 - Jul 2014

  -Manage client territory and Regional Sales Managers issues with credits & backorders-Answer phones providing product availability, distributor contract pricing and status on client’s purchase orders -Direct contact for distributors needing inside support for any other issue that may occurs with orders, or future orders



Douglas Laboratories

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Marketing Print Project Manager

  • Jun 2001 - Aug 2009

  -Department Head of Design/Graphics Department -Managed the coordination of all product schedules -Ensured all supplement packaging & labeling adhered to FDA guidelines and regulations -Obtain vendor quotes & negotiate various services for cost containment -Department Head of Design/Graphics Department -Managed the coordination of all product schedules -Ensured all supplement packaging & labeling adhered to FDA guidelines and regulations -Obtain vendor quotes & negotiate various services for cost containment