Experience

Artisan Training Institute

• Maintenance/stores supervisor



Self-employed

• South Africa

• Self Employed

  • Apr 2011 - Nov 2016



British gas

• Sunninghill

• Team Supervisor

  • Mar 2010 - Oct 2012

  Managing a team of 10-15 people. Monitoring ,training ,motivating and disciplining performance. Monitoring absenteeism. Call quality monitoring. Communications with stall through meeting and one on one meetings. Feedback of performance via statistics and performance appraisals. Developing staff. Ensuring service level agreements are met. Handling challenging clients and customers. Customer service first. Managing a team of 10-15 people. Monitoring ,training ,motivating and disciplining performance. Monitoring absenteeism. Call quality monitoring. Communications with stall through meeting and one on one meetings. Feedback of performance via statistics and performance appraisals. Developing staff. Ensuring service level agreements are met. Handling challenging clients and customers. Customer service first.



First National Bank

• United States
• Banking
• 500 - 600 Employee

• Team Supervisor

  • Feb 2003 - Nov 2009

  Managing a team of 10-15 people. Monitoring ,training ,motivating and disciplining performance. Monitoring absenteeism. Call quality monitoring. Communications with stall through meeting and one on one meetings. Feedback of performance via statistics and performance appraisals. Developing staff. Ensuring service level agreements are met. Handling challenging clients and customers. Customer service first. Managing a team of 10-15 people. Monitoring ,training ,motivating and disciplining performance. Monitoring absenteeism. Call quality monitoring. Communications with stall through meeting and one on one meetings. Feedback of performance via statistics and performance appraisals. Developing staff. Ensuring service level agreements are met. Handling challenging clients and customers. Customer service first.