Experience

JYSK Canada

• Canada
• Retail
• 100 - 200 Employee

• Store Operations Manager

  • Jul 2022 - Present

  As the Store Operations Manager I am responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. I also assist the store management team in instilling company values and customer promises within the team and in the store. As the Store Operations Manager I am responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. I also assist the store management team in instilling company values and customer promises within the team and in the store.



Sport Chek

• Canada
• Sporting Goods Manufacturing
• 700 & Above Employee

• Store Operations Manager

  • Nov 2021 - Apr 2022

  The Store Operations Manager ensures a high level of customer service by delivering the Five Star Solution customer service model. They help their team provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. They direct the team to execute and maintain inventory accuracy processes and initiatives. As part of the operations element they; Implement, communicate and ensure compliance with all operating procedures,processes and policies.



RGIS

• United Kingdom
• Retail
• 700 & Above Employee

• Zone Manager

  • Nov 2020 - Oct 2021

  The Zone Manager is responsible for leading the organization’s continuous improvement of People, Service and Profit. This role leads teams through the in-store process. With a high focus on employees and customers, the Zone Manager delivers the final product by ensuring the flawless execution of service to our customers. This function builds highly productive teams, and creates a people centric work environment that results in high retention at all levels and financial growth across assigned zone. The Zone Manager embodies the company values (Integrity, Excellence, Teamwork, Respect and Innovation), customer obsession and makes safety and security a personal mission.



Dexterra

• Canada
• Facilities Services
• 100 - 200 Employee

• Site Manager

  • May 2020 - Oct 2020

  As the Site Manager I am responsible for managing day to day janitorial operations for the client and ensuring a safe and professional work environment for the janatorial teams at the Sutherland campus of Fleming College. This includes but is not limited to; Supervising daily janitorial operations and ensure the facility meets the clients needs, Complete regular quality control inspections, Implement and communicate company initiatives in an effective manner, Establish and maintain excellent communication with all internal and external clients, Manage site budget and performance in accordance to KPI's, Plan, assign and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems.



BEST

• Canada
• Facilities Services
• 100 - 200 Employee

• Site Manager

  • Nov 2019 - May 2020

  As the Site Manager I am responsible for managing day to day janitorial operations for the client and ensuring a safe and professional work environment for the BEST teams at the Frost and Sutherland campuses of Fleming College. This includes but is not limited to; Supervising daily janitorial operations and ensure the facility meets the clients needs, Complete regular quality control inspections, Implement and communicate company initiatives in an effective manner, Establish and maintain excellent communication with all internal and external clients, Manage site budget and performance in accordance to KPI's, Plan, assign and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems.



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Nov 2013 - Sep 2019

  Lead a team of people to drive exceptional operational standards while being accountable for the daily functions within the Hudson’s Bay Outlet Distribution Centre (DC) in Oshawa, ON. The Outlet DC ships to Hudson's Bay and Saks Off Fifth outlet locations across Canada. I work with the operations, planning & analysis teams daily to develop strategies for the processing, pricing and shipment of 2,000,000+ pieces annually from the Hudson's Bay and Saks Fifth Avenue department stores to the outlet locations.



GLENTEL Inc.

• Canada
• Retail
• 700 & Above Employee

• Store Manager - Target Mobile

  • Dec 2012 - Oct 2013

  Monitor sales targets for the store and coach the team to reach their sales goals. Actively sell and lead by example, guiding guests through decision making on what product best fits their needs. Manage the daily operations of the store. Recruit, develop , train, mentor and manage employees. Provide ongoing coaching and training on sales techniques and product knowledge. Work in partnership with the District Manager and other team members to maximize store sales. Performance manage team members who do not meet expectations. Provide customers and staff with superior knowledge of all the product lines services, and promotions available.



Staples Canada

• Canada
• Retail
• 700 & Above Employee

• Divisional Sales Manager

  • Jan 2009 - Sep 2012

  Through exceptional motivation I lead the sales team to deliver optimal performance. Through regular coaching I mentored my associates to complete their tasks effectively and drive sales within their respective departments. Ensuring consistently superior customer service within my store is also crucial. I set the standard for staff to uphold store wide. I have a proven record of recognizing and attracting new talent to keep the team strong. Excellent multi-tasking skills came in handy in this role, especially when you are required to provide hands-on support in many areas as the Manager on Duty.

• Business Support Manager

  • Apr 2007 - Dec 2008

  Helped the store achieve peak performance across the board via strong multi-tasking proficiency. Responsible for overseeing all sales support activities in the store in collaboration with the Sales Manager. Regular reporting and analysis of data to prepare and present reports to the store and office management teams. Was a key contributor to the success of the retail sales environment by supervising a team of non-sales associates that ensure the accuracy of all store shipments. When acting as store Manager on Duty my critical tasks included driving sales and guaranteeing complete customer satisfaction.

• Technology Consultant

  • May 2004 - Mar 2007

  Maximize sales and earnings in the technology department of the store through the coaching and supervision of the associate staff. Maintained and directed the team to uphold company merchandising standards. Was accountable for store operations in the absence of management including Manager on Duty shifts.



PC Paramedics

• Peterborough, ON

• Senior Sales Associate

  • Oct 2000 - Apr 2004

  Worked as a retail sales associate in a fast paced and ever changing environment. Responsible for just about all aspects of maintaining a retail outlet including sales & financing, 1-on-1 customer support, on-the-spot service, computer system assembly, phone support, web page design & maintenance, ordering stock and maintaining the showroom. I was the lead sales associate for the last 2 years and was also the company co-spokesperson from 1st quarter 2002. My spokesperson responsibilities include a weekly TV segment on CHEX TV called PC Chat as well as television and radio ads.



Securitas Canada

• Canada
• Security and Investigations
• 700 & Above Employee

• Asset Protection Specialist

  • Jun 1999 - Sep 2000

  Worked as a licensed Asset Protection Specialist on sites including G.E. Plastics, AMC Theatres, Superior Propane, Ontario Power Generation and Campbellford Memorial Hospital. Learned many loss prevention and public relation skills as well as getting the chance to work in both ISO-9002 and QS-9000 work management environments. Worked as a licensed Asset Protection Specialist on sites including G.E. Plastics, AMC Theatres, Superior Propane, Ontario Power Generation and Campbellford Memorial Hospital. Learned many loss prevention and public relation skills as well as getting the chance to work in both ISO-9002 and QS-9000 work management environments.



J & L Motors Ltd

• Havelock, ON

• Customer Service Representative

  • 1996 - 1999

  Duties here included pumping gas, maintaining a clean automotive shop and tow truck dispatcher. Dealt with hundreds of customers every day, this taught me excellent people skills and how to deal with the people fairly in even the most stressful situations. Handled ticket sales, provided event information and security services for owners music festival, The Havelock Country Jamboree. Duties here included pumping gas, maintaining a clean automotive shop and tow truck dispatcher. Dealt with hundreds of customers every day, this taught me excellent people skills and how to deal with the people fairly in even the most stressful situations. Handled ticket sales, provided event information and security services for owners music festival, The Havelock Country Jamboree.



Ben's TV & Antenna

• Peterborough, ON

• Repair Technician/Supervisor

  • 1993 - 1996

  Worked as labourer and technicians apprentice for the first 18 months I was employed. Beginning in April 1995 I took over as television antenna installation supervisor. Was responsible for hiring and training staff to repair and install VHF/UHF antenna systems. Worked as labourer and technicians apprentice for the first 18 months I was employed. Beginning in April 1995 I took over as television antenna installation supervisor. Was responsible for hiring and training staff to repair and install VHF/UHF antenna systems.