Shawn Walsh
Vice President of Business Development and Relationships at InCharge Debt Solutions- Claim this Profile
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Bio
Bill Mills
Shawn has been a great partner over the past several years. He has helped to pull together several financial literacy projects that have helped so many Floridians. He is a wonderful asset to our state!
Dafne Torres
It is always a pleasure to work with Shawn. He is a hard worker and a value creator in the truest sense. Shawn is a knowledgeable, dedicated individual and his quick wit and sense of humor add positively to workplace conditions. Shawn has a drive to succeed and is committed to his work and his team.
Bill Mills
Shawn has been a great partner over the past several years. He has helped to pull together several financial literacy projects that have helped so many Floridians. He is a wonderful asset to our state!
Dafne Torres
It is always a pleasure to work with Shawn. He is a hard worker and a value creator in the truest sense. Shawn is a knowledgeable, dedicated individual and his quick wit and sense of humor add positively to workplace conditions. Shawn has a drive to succeed and is committed to his work and his team.
Bill Mills
Shawn has been a great partner over the past several years. He has helped to pull together several financial literacy projects that have helped so many Floridians. He is a wonderful asset to our state!
Dafne Torres
It is always a pleasure to work with Shawn. He is a hard worker and a value creator in the truest sense. Shawn is a knowledgeable, dedicated individual and his quick wit and sense of humor add positively to workplace conditions. Shawn has a drive to succeed and is committed to his work and his team.
Bill Mills
Shawn has been a great partner over the past several years. He has helped to pull together several financial literacy projects that have helped so many Floridians. He is a wonderful asset to our state!
Dafne Torres
It is always a pleasure to work with Shawn. He is a hard worker and a value creator in the truest sense. Shawn is a knowledgeable, dedicated individual and his quick wit and sense of humor add positively to workplace conditions. Shawn has a drive to succeed and is committed to his work and his team.
Experience
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InCharge Debt Solutions
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United States
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Financial Services
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1 - 100 Employee
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Vice President of Business Development and Relationships
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Feb 2023 - Present
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Senior Director of Business Development and Relationships
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Aug 2009 - May 2023
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Director of Customer Care Operations
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Dec 2007 - Oct 2009
Director of Customer Operations for a staff of over 160 which included, Credit Counselors, Bankruptcy Counselors, Managers, and Supervisors. In Charge of the daily management of the Care Center, developing process improvements and procedures that are in direct alignment with the goals.
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Manager of Customer Care Operations
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Feb 2005 - Dec 2007
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Supervisor of Care Center Operations
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Nov 2001 - Feb 2005
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InCharge Education Foundation
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United States
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Financial Services
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1 - 100 Employee
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Director of Business Development
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Aug 2009 - May 2023
• Develop and build long-term partnerships and strategic business relationships to help support our services • Identify funding opportunities for InCharge to help improve our services by attending organizational meetings and other events • Increase brand name recognition throughout Florida • Present tailored workshops to assist organizations needing financial assistance for their clients and employees • Current Board Member for the Florida Jump$tart Coalition for Personal Financial Literacy Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Call Center Manager
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Mar 1996 - Nov 2001
Responsible for a team of 50 to provide customer service to our existing clients. Main duties included monitoring and measuring success of team, training, and developing. Successfully created new email process for company to provide customer service via email. This allowed our abandon rate to decrease by over 30% when implemented. . Responsible for a team of 50 to provide customer service to our existing clients. Main duties included monitoring and measuring success of team, training, and developing. Successfully created new email process for company to provide customer service via email. This allowed our abandon rate to decrease by over 30% when implemented. .
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Education
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2000 - 2002
Dean College
Business -
2008 -
Columbia College
Business
Community
