Experience

Center for the Study of Global Issues (GLOBIS) at the University of Georgia
• United States
• Higher Education
• 1 - 100 Employee
• Graduate Research Assistant

  • Feb 2023 - Present

School of Public and International Affairs, University of Georgia
• Graduate Assistant

  • Aug 2022 - Present

Yard House Restaurants
• Restaurants
• 700 & Above Employee
• Server

  • Jul 2021 - Aug 2022


Kings Education

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• Progression Advisor

  • Sep 2019 - Jul 2021

  ·Served as academic and transfer advisor to our international students enrolled in our partner universities (Marymount California University and California State University, Fullerton). ·Counseled students on admission criteria and other factors in the educational decision process. ·Remained current on transfer requirements and regulations for both regional and national universities and colleges. ·Helped students adjust to academic college culture in the US--plagiarism, note-taking skills, and other skills needed to succeed in college. ·Accurately communicated and supported university policies; provided international students with guidance related to academic progress, course selection, degree selection, and work/life/study issues. ·Developed and maintained a cooperative relationship with host university staff. ·Proactively identified and implemented methods for publicizing and promoting activities of Kings Premium Universities both in person and online. ·Led regular workshops and advising sessions to help students with the development of their academic profiles. ·Maintained a library of college preparation and admissions resources for students. ·Maintained students’ academic progress in Microsoft Dynamics CRM and prepare regular external reports. ·Possessed a strong comfort level with college level materials and course structure, and taught academic skills required in college--research papers, analytical reading, presentations, etc. ·Conducted scheduled advising sessions with students to determine progress. ·Led international students on tours at select universities located nearby. Show less



Covance

• United States
• Research Services
• 700 & Above Employee

• Program Specialist

  • Sep 2018 - Aug 2019

  ·Initially hired as a Temporary Hire through Sedona Staffing in San Diego, CA; converted to Direct Hire in July 2019. ·Quickly and efficiently triaged inbound calls to provide patients with the most appropriate assistance. ·Documented calls and tasks appropriately in Salesforce and handled/escalated calls per established procedures. ·Provided white glove customer service to solve patient needs. ·Managed and completed service requests and work items through Salesforce. ·Utilized Salesforce Knowledge database to provide patients with appropriate solutions for their issues and answers to their questions/concerns. ·Used Microsoft Excel to document completion of Salesforce work items and performed outbound calls to validate and complete each workflow. ·Maintained a professional, calm, and friendly demeanor. Expressed thoughts and instructions clearly in both verbal and written communication; i.e. used grammatically correct and concise language. Show less



Hinotez

• United States
• Restaurants

• Server

  • Apr 2013 - Sep 2018

  ·Delivered exceptional, friendly, and fast service. ·Maintained knowledge of current menu items, ingredients, garnishes, and preparation methods. ·Assisted guests with making menu choices in an informative and helpful fashion to increase restaurant sales. ·Accurately recorded orders in person or via phone and partnered with team members to serve food and beverages that exceeded guests’ expectations. ·Skillfully anticipated and addressed guests’ service needs to ensure an optimal experience. ·Regularly checked on guests to ensure satisfaction with each food item and beverages. ·Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests. ·Routinely bussed and cleaned tables, table settings, glassware, counters, floors, restrooms, server stations, storage areas, beer towers, soft drink dispensers, and service refrigerators. ·Served as the manager on duty up to three times per week, monitoring dining room and team members, resolving food service issues and customer complaints. ·Helped train new servers on guest service expectations, safety procedures, proper food handling, and restaurant protocols. ·Managed closing duties, including restocking items and reconciliation of the cash drawer. Show less



San Diego State University

• United States
• Higher Education
• 700 & Above Employee

• Dept. of Political Science Graduate Teaching Associate/Grader

  • Aug 2015 - May 2018

  ·Led multiple breakout sections for undergraduate Political Science courses, reinforcing material presented by the lead Professor in the larger lectures.·Assisted students during office hours and scheduled appointments with the purpose of furthering their understanding of course material, often focusing on improving their analytical and writing skills.·Assisted with lectures, proctored midterm and final exams, and attended weekly course meetings between the lead Professors and teaching assistants, in addition to grading and preparing future course lesson plans.·Attended opening week of lectures to clarify the requirements of homework assignments and answer any questions about the expectations.·Graded Scantron exams, weekly assignments, and extra credit assignments, and provided feedback to students on ways to improve their grades.·Compiled students’ final grades using Microsoft Excel and/or Blackboard.·Mentored undergraduate students and answered any questions pertaining to the success of each individual’s academic future. Show less

• Dept. of Intl Security and Conflict Resolution Undergraduate/Graduate Teaching Associate/Grader

  • Aug 2012 - May 2018

  ·Assisted students during office hours and scheduled appointments with the purpose of furthering their understanding of course material, often focusing on improving their retention of information presented during lectures and clarifying any points of confusion.·Assisted with lectures by the lead Professor and guest lecturers, proctored midterm and final exams, and fostered intra- and inter-group communication throughout the course of group projects and simulations.·Graded blue book exams and extra credit assignments and provided feedback to students on ways to improve their grades.·Compiled students’ final grades using Blackboard.·Mentored undergraduate students and answered any questions pertaining to the success of each individual’s academic future within the class or the ISCOR major. Show less


Marine Corps Community Services
• United States
• Government Administration
• 700 & Above Employee
• Youth Soccer Official

  • Sep 2009 - Apr 2015

San Diego World Affairs Council
• United States
• International Affairs
• 1 - 100 Employee
• Intern

  • Sep 2013 - May 2014

Subway
• United States
• Restaurants
• 1 - 100 Employee
• Sandwich Artist

  • Aug 2012 - Apr 2013

Sushi Bar Kazumi
• United States
• Restaurants
• Dishwasher/Busser/Server

  • Jan 2011 - Jul 2011