Shawn VonSteenburg

Customer Support Representative at The Donors'​ Fund
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Contact Information
us****@****om
(386) 825-5501
Location
Lavallette, New Jersey, United States, JE

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Bio

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Credentials

  • 5 Cs of Credit
    Corporate Finance Institute
    Dec, 2022
    - Oct, 2024
  • Assessing Drivers of Business Growth
    Corporate Finance Institute
    Dec, 2022
    - Oct, 2024
  • Reading Business Financial Information
    Corporate Finance Institute
    Dec, 2022
    - Oct, 2024
  • The Non-Technical Skills of Effective Data Scientists
    LinkedIn
    Oct, 2022
    - Oct, 2024
  • Scrum Alliance Certified Enterprise Coach (CEC)
    Scrum Alliance
    Jun, 2022
    - Oct, 2024

Experience

  • The Donors'​ Fund
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Support Representative
      • Mar 2023 - Present

      Provide exceptional customer service via chat, email, and phone channels Respond to donor and client inquiries and resolve issues in a timely and efficient manner Process donations and transactions accurately and efficiently Investigate and resolve customer complaints and issues in collaboration with other teams within the organization Maintain up-to-date knowledge of organization policies, procedures, and services Document customer interactions and maintain accurate records of customer information Identify and escalate priority issues to appropriate teams and management Contribute to the development of customer support best practices and procedures Show less

  • Sourcepoint
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Loan Credit Analyst/Underwriter
      • Aug 2020 - Present
  • U.S. Small Business Administration
    • United States
    • Government Administration
    • 700 & Above Employee
    • Processor
      • Nov 2018 - Aug 2020
  • Advisors Mortgage Group, LLC - NMLS #33041
    • Financial Services
    • 200 - 300 Employee
    • Loan Officer
      • Feb 2017 - Jun 2019
  • Gateway Mortgage
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Mortgage Loan Officer
      • Sep 2012 - Jun 2017

Education

  • DeVry University
    Bachelor of Business Administration - BBA, Small Business Administration/Management
    2015 - 2018

Community

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