Shawn Stephan
IT Systems Administrator, Senior Technical Lead at Maryland Auto Insurance- Claim this Profile
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Bio
Lisa O'Connor
Great guy and always so helpful when I needed something fixed from the IT department he was my first call. Highly recommend.
Lisa O'Connor
Great guy and always so helpful when I needed something fixed from the IT department he was my first call. Highly recommend.
Lisa O'Connor
Great guy and always so helpful when I needed something fixed from the IT department he was my first call. Highly recommend.
Lisa O'Connor
Great guy and always so helpful when I needed something fixed from the IT department he was my first call. Highly recommend.
Experience
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Maryland Auto Insurance
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United States
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Insurance
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100 - 200 Employee
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IT Systems Administrator, Senior Technical Lead
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Apr 2023 - Present
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SonicWall
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United States
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Computer and Network Security
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700 & Above Employee
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Technical Support Senior Advisor
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Apr 2022 - Apr 2023
Guide SonicWall's enterprise, private sector, and Government clients; over 500,000+ customers; Mentor customers while creating LAN, WAN, DMZ, and VPN interfaces along with policies and rules; Configure VPN interfaces - (SSL VPN, IP Sec, L2TP, DHCP, Site-to-Site, Hub-and-Spoke). Guide SonicWall's enterprise, private sector, and Government clients; over 500,000+ customers; Mentor customers while creating LAN, WAN, DMZ, and VPN interfaces along with policies and rules; Configure VPN interfaces - (SSL VPN, IP Sec, L2TP, DHCP, Site-to-Site, Hub-and-Spoke).
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Shepherd Electric Supply
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United States
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Wholesale
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100 - 200 Employee
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Sr. IT Support Specialist
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Nov 2018 - Apr 2022
Assisted 300+ internal users with software and hardware issues; Piloted RMM solution to automate onboarding tasks, patch management, software deployments, and monitoring network infrastructure; Improved O365 risk score from 20% to 98% effective; Deployed MFA for Office365 company-wide. Assisted 300+ internal users with software and hardware issues; Piloted RMM solution to automate onboarding tasks, patch management, software deployments, and monitoring network infrastructure; Improved O365 risk score from 20% to 98% effective; Deployed MFA for Office365 company-wide.
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Decisive Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Specialist (Tier 2)
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Apr 2018 - Sep 2018
Offered Tier-2 Level support to internal users as well as local business in order to ensure that network devices and systems were running efficiently; Pushed automated tasks to customer systems in order to free up hard drive space, manage running processes, and upgrade Windows Servers and computers. Offered Tier-2 Level support to internal users as well as local business in order to ensure that network devices and systems were running efficiently; Pushed automated tasks to customer systems in order to free up hard drive space, manage running processes, and upgrade Windows Servers and computers.
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Multi-Specialty HealthCare
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Support Analyst
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Jan 2017 - Apr 2018
Provided technical support to over 300 end users spanning 25 locations; Installed infrastructure equipment such as racks, firewalls, routers, switches, and VoIP equipment; Oversaw VoIP migrations and verified successful implementation; Remote troubleshooting of thin clients via Citrix Management Console. Provided technical support to over 300 end users spanning 25 locations; Installed infrastructure equipment such as racks, firewalls, routers, switches, and VoIP equipment; Oversaw VoIP migrations and verified successful implementation; Remote troubleshooting of thin clients via Citrix Management Console.
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Membership Billing Systems, Inc.
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United States
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Financial Services
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Help Desk Specialist
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Jan 2012 - Dec 2016
Mentored customers through online account portal to promote positive user experience ; Onboarded network accounts and managed permissions via Active Directory Group Policy Management; Maintained company website and ensured SSL certificated were functional and up-to-date. Mentored customers through online account portal to promote positive user experience ; Onboarded network accounts and managed permissions via Active Directory Group Policy Management; Maintained company website and ensured SSL certificated were functional and up-to-date.
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Education
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Harford Community College
Information Technology