Experience

Maryland Auto Insurance
• United States
• Insurance
• 100 - 200 Employee
• IT Systems Administrator, Senior Technical Lead

  • Apr 2023 - Present


SonicWall

• United States
• Computer and Network Security
• 700 & Above Employee

• Technical Support Senior Advisor

  • Apr 2022 - Apr 2023

  Guide SonicWall's enterprise, private sector, and Government clients; over 500,000+ customers; Mentor customers while creating LAN, WAN, DMZ, and VPN interfaces along with policies and rules; Configure VPN interfaces - (SSL VPN, IP Sec, L2TP, DHCP, Site-to-Site, Hub-and-Spoke). Guide SonicWall's enterprise, private sector, and Government clients; over 500,000+ customers; Mentor customers while creating LAN, WAN, DMZ, and VPN interfaces along with policies and rules; Configure VPN interfaces - (SSL VPN, IP Sec, L2TP, DHCP, Site-to-Site, Hub-and-Spoke).



Shepherd Electric Supply

• United States
• Wholesale
• 100 - 200 Employee

• Sr. IT Support Specialist

  • Nov 2018 - Apr 2022

  Assisted 300+ internal users with software and hardware issues; Piloted RMM solution to automate onboarding tasks, patch management, software deployments, and monitoring network infrastructure; Improved O365 risk score from 20% to 98% effective; Deployed MFA for Office365 company-wide. Assisted 300+ internal users with software and hardware issues; Piloted RMM solution to automate onboarding tasks, patch management, software deployments, and monitoring network infrastructure; Improved O365 risk score from 20% to 98% effective; Deployed MFA for Office365 company-wide.



Decisive Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist (Tier 2)

  • Apr 2018 - Sep 2018

  Offered Tier-2 Level support to internal users as well as local business in order to ensure that network devices and systems were running efficiently; Pushed automated tasks to customer systems in order to free up hard drive space, manage running processes, and upgrade Windows Servers and computers. Offered Tier-2 Level support to internal users as well as local business in order to ensure that network devices and systems were running efficiently; Pushed automated tasks to customer systems in order to free up hard drive space, manage running processes, and upgrade Windows Servers and computers.



Multi-Specialty HealthCare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Support Analyst

  • Jan 2017 - Apr 2018

  Provided technical support to over 300 end users spanning 25 locations; Installed infrastructure equipment such as racks, firewalls, routers, switches, and VoIP equipment; Oversaw VoIP migrations and verified successful implementation; Remote troubleshooting of thin clients via Citrix Management Console. Provided technical support to over 300 end users spanning 25 locations; Installed infrastructure equipment such as racks, firewalls, routers, switches, and VoIP equipment; Oversaw VoIP migrations and verified successful implementation; Remote troubleshooting of thin clients via Citrix Management Console.



Membership Billing Systems, Inc.

• United States
• Financial Services

• Help Desk Specialist

  • Jan 2012 - Dec 2016

  Mentored customers through online account portal to promote positive user experience ; Onboarded network accounts and managed permissions via Active Directory Group Policy Management; Maintained company website and ensured SSL certificated were functional and up-to-date. Mentored customers through online account portal to promote positive user experience ; Onboarded network accounts and managed permissions via Active Directory Group Policy Management; Maintained company website and ensured SSL certificated were functional and up-to-date.