Experience

Backflow Prevention Specialists, Inc.

• United States
• Construction
• 1 - 100 Employee

• Scheduling Coordinator

  • Aug 2018 - Present



Aquatek Plumbing Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Project Administration/Customer Service Supervisor

  • Jun 2005 - Jun 2018

  • Advanced from dispatcher to Customer Service Supervisor and Project Administration • Quickly and effectively resolve customer concerns/complaints • Contracts, permits, inspections, estimates, emergency service requests and large project coordination • Supervised and trained Dispatchers • Scheduling, operations, heavy phones and customer service, contract/progress billings, waivers, releases • Materials specifications and procurement • Advanced from dispatcher to Customer Service Supervisor and Project Administration • Quickly and effectively resolve customer concerns/complaints • Contracts, permits, inspections, estimates, emergency service requests and large project coordination • Supervised and trained Dispatchers • Scheduling, operations, heavy phones and customer service, contract/progress billings, waivers, releases • Materials specifications and procurement



Sierra Lumber & Fence Co

• Sales Support/Purchasing

  • Jun 2013 - Apr 2016

  • Resolved customer complaints quickly and efficiently • Manage repair crew schedules, USA Locate Monitor and general field coordination • Support Project/Sales Managers • Purchaser, hardware, tools, equipment, first aid, office supplies, inventory, pricing, distribution • Heavy phones and customer relations • Resolved customer complaints quickly and efficiently • Manage repair crew schedules, USA Locate Monitor and general field coordination • Support Project/Sales Managers • Purchaser, hardware, tools, equipment, first aid, office supplies, inventory, pricing, distribution • Heavy phones and customer relations