Experience

Borchard Lines

• Maritime Transportation
• 1 - 100 Employee

• Trainee IT Support Assistant

  • Nov 2021 - Present



Bulb

• United Kingdom
• Utilities
• 200 - 300 Employee

• Trainee Customer Service Specialist - Operations

  • Feb 2021 - Oct 2021

  I worked as part of a specialised internal team of 14 trained to the point of being granted metering permissions in Junifer. My principal responsibilities were to clear the more than 18,000 open ticket backlog that had grown over the years while continuing to tackle the significant inflow to ensure that newer tickets were solved promptly. My role also included: dealing with Bulb's members' concerns and queries and fixing errors with accounts proactively to ensure the members' seamless experience; liaising with Bulb's industry partners to raise disputes on behalf of members; ensuring that members were billed timely and accurately - and in the process performing revenue assurance for Bulb; creating and deployment of electricity and gas meters in Junifer, and ensuring that they were built to what was specified in the dataflows. I was also expected to perform other tasks, as and when, necessary. This included things like back billing, following up with disputes and ensuring that the national gas and electricity databases were kept up to date through a series of data cleanses. This role was remote - I used Google Hangouts and Slack to remain in communication with my colleagues every day. Show less



Jolt.io

• Israel
• Professional Training and Coaching
• 1 - 100 Employee

• Online Business School

  • Feb 2021 - Feb 2021

  Professional training and coaching, as part of my six-month placement at the green energy start-up Bulb. Professional training and coaching, as part of my six-month placement at the green energy start-up Bulb.



Docklands Creative

• United Kingdom
• Software Development
• 1 - 100 Employee

• Web Developer Supervisor

  • May 2020 - Sep 2020

  Supervising several teams of undergraduate students at the University of East London as the met with clients and developed websites for them, as part of their universities studies. Supervising several teams of undergraduate students at the University of East London as the met with clients and developed websites for them, as part of their universities studies.



University of East London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Computer Science Student

  • Sep 2016 - Jul 2020

  Graduated; First Class Honours Final Year Project: Penetration Testing in Microsoft's Azure Cloud Graduated; First Class Honours Final Year Project: Penetration Testing in Microsoft's Azure Cloud



Docklands Creative

• United Kingdom
• Software Development
• 1 - 100 Employee

• Web Developer

  • Mar 2019 - Jun 2019