IR Camera Test Technician

• Jan 2021 - Present

- Optical systems qualification and testing - Optical sensor characterization and reporting - Development of testing procedures - Optical systems qualification and testing - Optical sensor characterization and reporting - Development of testing procedures

Test Engineer

• Jan 2020 - Jan 2021

LIDAR systems implementation and testing Test project design and management Firmware load and testing LIDAR systems implementation and testing Test project design and management Firmware load and testing

Senior Technician

• Jun 2018 - Jan 2020

Customer Success Manager

• Jan 2017 - Jun 2018

Customer Success Manager

• Apr 2016 - Jun 2016

- Managed customer product implementation process - Worked closely with the sales team to ensure customer product adoption - Drove customer retention via regular product reviews - Managed customer product implementation process - Worked closely with the sales team to ensure customer product adoption - Drove customer retention via regular product reviews

Customer Success Manager

• Nov 2013 - Apr 2016

- Provided regular usage reporting to key customer accounts - Worked with sales to increase both usage and upsell of WebEx service - Triaged customer issues and managed internal/external communications - Provided data/project reporting and review and to key stakeholders - Provided regular usage reporting to key customer accounts - Worked with sales to increase both usage and upsell of WebEx service - Triaged customer issues and managed internal/external communications - Provided data/project reporting and review and to key stakeholders

Customer Success Manager

• Sep 2012 - Aug 2013

- Manage and coordinate short and long term customer projects for support, operations and engineering teams - Work through entire project lifecycle, including requirements elicitation, use case design, project design and implementation and post implementation review/reporting - Provide ongoing technical guided instruction for customers on the Apptio SaaS solution - Establish and maintain highly effective internal and external relationships - Work with sales account management teams to identify areas of customer adoption and expansion opportunities - Triage customer issues and manage internal/external communications as part of the support cycle Show less

Team Lead/Player Coach

• May 2010 - Sep 2012

- As a project management Team Lead for the Scheduled Maintenance team, responsibilities included: - Project Management/Analysis for several application-based projects - MS Office File Conversion: Implementation of Windows 7 conversion initiative; built IIS servers, SQL and storage servers - DocsOpen/Documentum (Legal document management system): Application owner, responsible for ongoing project, use case creation, report creation and analysis - Cloakware (Unix Production account management system); SME and application owner. - Managed outside vendors for software implementation and upgrades/support - Quarterly DR exercise Lead Project Manager for DR server/cluster failover project - Software Troubleshooting: - Remote/VPN login issues, Server storage cleanup for 350 global Servers, Document management/SQL database maintenance, IIS server installs/maintenance, Root cause analysis of application issues, Documentation of root cause discoveries, Knowledge Management librarian, author Show less

Director of Technology

• Nov 2009 - May 2010

- Technology program project manager (technology objectives/goals, recommendations, budget reviews, IT standards) - Manage/Supervise team of employees - Applications support, assist in technology issues/upgrades - Engage with vendors and affiliates – negotiate financial relationships - Responsible for all html coding on ecommerce website - Technology program project manager (technology objectives/goals, recommendations, budget reviews, IT standards) - Manage/Supervise team of employees - Applications support, assist in technology issues/upgrades - Engage with vendors and affiliates – negotiate financial relationships - Responsible for all html coding on ecommerce website

Technical Trainer/Network Administrator

• May 2009 - Nov 2009

- Maintained and upgraded all network equipment, accesses and securities - Develop Agile-based training courses using Joomla LMS - Coordinate Course development/progress with training team - Monitor and assess student progress - Taught courses in Microsoft MCSE, MCSA, MCITP | Cisco CCNA, CCNP | CompTIA A+, Network+, Security+ - Maintained and upgraded all network equipment, accesses and securities - Develop Agile-based training courses using Joomla LMS - Coordinate Course development/progress with training team - Monitor and assess student progress - Taught courses in Microsoft MCSE, MCSA, MCITP | Cisco CCNA, CCNP | CompTIA A+, Network+, Security+

Application Support Analyst

• Sep 2008 - May 2009

 Provide on-site and remote support at the GSK Response Center (GRC) - Provide the GRC Representatives, their Direct Managers and the Resource Operations Center staff with Level 1, 2 and 3 support (approximately 175 users) - Provide GRC VP, Directors, Administrative Assistants, Business Operations, Training and Quality Assurance staff with level 3 Support (approximately 50 users) - Maintain production, test and training environments. - Utilize Enterprise Administrator for the environment Show less

IT/Marketing Manager

• Sep 2006 - Aug 2008

 Maintain the Microsoft Server 2003 including Active Directory and Workgroups  Troubleshoot and maintain the Microsoft Outlook workgroups and permissions policies  Responsible for maintaining and troubleshooting the company Blackberry server  Perform all maintenance on individual client workstations  Maintain the Microsoft Server 2003 including Active Directory and Workgroups  Troubleshoot and maintain the Microsoft Outlook workgroups and permissions policies  Responsible for maintaining and troubleshooting the company Blackberry server  Perform all maintenance on individual client workstations