Shawn Scott

System Engineer at VIM Technologies Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Middle River, Maryland, United States, US

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Credentials

  • A+ Cert
    -

Experience

  • VIM Technologies Inc.
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • System Engineer
      • Sep 2020 - Present
  • HP
    • Azerbaijan
    • Online Media
    • Field Service Engineer
      • Aug 2015 - Present
  • Apex Systems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support - Field Service Technician
      • Oct 2014 - Present

      Provides exceptional customer service, desktop support and technical resolution for over 5,000 end users. • Provides IT support for over 5,000 end users. • Refresh/Integration – Discover assets from inventory and install end user workstations. • Stage, image, assemble, and configure user workstations. • System Now Ticketing • XenApp 2013 Citrix troubleshooting . • Assembles portable workstation carts for ER doctors, surgeons and hospital staff • Hardware repair and installation. • Remote Desktop administration. • IP/network configuration. • Driver updates and printer installation. • Supports Epic, Medi-Tech, eClinical Works and many other essential medical-applications in compliance with HIPAA. Show less

  • Kforce Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Contractor
      • Jan 2013 - Oct 2014

      Onsite End User Support • Installation of End User Hardware from PC, printers, scanners • Installation of Ethernet switches • Hardware upgrades of routers • Cabling and termination • Maintenance of End Users hardware inventory • Proficiency in use of network utilities; ping, traceroute • Software upgrade to Windows 7 from XP Onsite End User Support • Installation of End User Hardware from PC, printers, scanners • Installation of Ethernet switches • Hardware upgrades of routers • Cabling and termination • Maintenance of End Users hardware inventory • Proficiency in use of network utilities; ping, traceroute • Software upgrade to Windows 7 from XP

  • Zenimax Online Studios
    • United States
    • Entertainment Providers
    • 400 - 500 Employee
    • Contractor
      • Feb 2014 - Aug 2014

      Provided World Class customer service, over the phone support, website, and email via ticketing system for over 10,000 plus End Users. • Diagnosing and resolving Software connectivity issues • Installing Software on Mac OS and Windows • Work with a Technical Team to develop best practices with End Users. • Use DXDiag reports and System Profiler to ensure End Users drivers are current. • Right Now Ticketing System • Sharing and Maintaining an active Knowledge base record Provided World Class customer service, over the phone support, website, and email via ticketing system for over 10,000 plus End Users. • Diagnosing and resolving Software connectivity issues • Installing Software on Mac OS and Windows • Work with a Technical Team to develop best practices with End Users. • Use DXDiag reports and System Profiler to ensure End Users drivers are current. • Right Now Ticketing System • Sharing and Maintaining an active Knowledge base record

  • Staples
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • End User Support
      • Feb 2013 - Feb 2014

      • Hardware repair • Diagnosing and resolving internet connectivity issues • Maintaining inventory records • Virus cleaning • Training customers in use of software; including Microsoft Office • File retrieval and restoration • Hardware repair • Diagnosing and resolving internet connectivity issues • Maintaining inventory records • Virus cleaning • Training customers in use of software; including Microsoft Office • File retrieval and restoration

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