Experience

New Rochelle Chevrolet

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Sales Manager

  • Dec 2014 - Present

  Outperformed sales goals, augmented profitability, and increased per-transaction figures from $2.8K to over $7K in a post-COVID environment, driving a 40% increase in total sales and bolstering per copy gross average. Secured a #1 rank in sales within eight (8) months and partnered with owners’ desired goals and directions.• Determine total unit sales, gross and operating profits, and expenses for new/used sales departments to prepare yearly dealership sales forecasts. • Organize monthly meetings with the General Manager to discuss short- and long-term advertising/compensation plans, staffing needs, sales/lease promotions, and the departments’ profitability margins.• Assess the performance of seven (7) department managers, conducting sales training to improve client engagement.• Boost customer satisfaction by resolving complaints with the utmost professionalism and creating a stabilized business development center, focusing on initiating outreach and follow-ups with potential clients.• Envision a winning marketing strategy aligned with brand goals and current market conditions, establishing long-lasting relationships with all vendors and media partners.GSM Key Contributions• Hosted from 300 New/150 Used cars pre-COVID to 25-50 New/225 Used cars post-COVID, accelerating product penetration with two products per delivery with $3K+ in profit per transaction and reducing expenses by 30% YoY.• Amplified the CSI rating and alleviated time lags by one hour+ via delivery process development and optimization.• Spearheaded the successful clean air rebate program implementation for all customers, partnering directly with the Westchester board and Consolidated Edison, Inc.• Leveraged concept of matrix management; assembled dashboards and touchpoints on KPIs to alert risks associated with profitability and integrate ongoing risk mitigation tactics.

• Sales Specialist

  • Dec 2013 - Dec 2014

  Hired by executive leadership based on solid competency to connect with clients and exceed store needs. Engaged customers in a need-based conversation to assess needs and recommended vehicles aligned with needs for profitable deal acquisition, mastering the front-to-back sales process.• Oversaw all aspects of the sales process, from initiation, negotiation, and contract purchasing to requirements defining, warranties explanation, payment collection, and deal closing.• Qualified new prospects, maintained close relationships with clients, proposed trade-ins, answered queries, and comprehended and matched buyers’ requirements/needs with diversified models for new buyer acquisition. • Exhibited product knowledge for demonstrating automobiles by clearly explaining features and characteristics. • Trained staff to strengthen skills, facilitating multiple direct reports in securing higher-level positions outside the organization.



Supper By Shawn

• Owner

  • May 2011 - Dec 2013



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Director - Regional Functional Head of Client & Account Reference Data for the Americas

  • May 1999 - May 2011

  Developed a database to enable real-time queue administration and MIS for load balancing and forecasting. Supervised teams for smooth execution of new accounts, SSIs, deactivations, and amendments. • Oversaw bank-wide project to build an STP solution via Omgeo static data for front-loading purposes. • Contributed efforts in organizing all events relevant to Halt of Business and Credit detritions. Director - DTC Settlement Utility, Fail Control, & Fixed Income Middle Office Minimized credit risks and handled preliminary credit evaluations for client collateralization needs in line with market-sensitive data. Capitalized on the off-shoring model, elevating the firm’s capacity to handle market volumes. • Led a broad range of activities, including Cash Trades, Commercial Paper, Federal Home Loans, DWACs, DRS, Suspense Accounts, Free Receives, Pledges, and SPO Charges for multiple clearing numbers. • Oversaw the responsibility of Fed Wire Settlement Operations administration, DTC settlements, Euroclear, and DTC / NSCC reconciliation and processing for activity, cash, and positions. • Ensured the seamless operational efficiency of cash securities, people management, processes, and controls. • Leveraged Fed pledging and various Tri-party agreements to manage the firm’s collateral capitalization for all DTC eligible securities. Associate Director - Vendor Management (Int’l Assignment - Hyderabad, India) • Collaborated with stream leads to ensure all required documentation (Process Maps, SOP, SLA, FMEA, Supervisory & Escalation procedures, Communication models) were in place. • Evaluated onshore processes vs. offshore capacity, recommending growth potentials to senior management. • Coordinated automation solutions of core processes across various streams. • Coached offshore management staff on risk mitigation practices. • Developed a daily dashboard to track a streams progress versus Service Level Agreements