Experience

MVT Canadian Bus Inc.
• Canada
• Truck Transportation
• 1 - 100 Employee
• Operations Supervisor

  • Jul 2015 - Present


City of Barrie

• Canada
• Government Administration
• 200 - 300 Employee

• Dispatcher

  • Aug 2011 - Present

  First Transit Canada a company with a presence in the business of supplying Transit services to municipalities. In 2011 I was hired to dispatch their City of Barrie contract with 92 operators and 15 shop personnel. In 2013 the number of operators increased to 124 due changes in the redesign of the Transit system by the City of Barrie. This presented certain challenges, due the labour requirement from 92 to 124 i.e. Training, Scheduling, and Equipment. . First Transit Canada a company with a presence in the business of supplying Transit services to municipalities. In 2011 I was hired to dispatch their City of Barrie contract with 92 operators and 15 shop personnel. In 2013 the number of operators increased to 124 due changes in the redesign of the Transit system by the City of Barrie. This presented certain challenges, due the labour requirement from 92 to 124 i.e. Training, Scheduling, and Equipment. .



Turtle Island Recycling

• Environmental Services
• 1 - 100 Employee

• Assistant Manager and Supervisor

  • Jan 2003 - Aug 2010

  Schedule and maintain employee work load and allocate equipment and labour accordingly. Following the budgeted guidelines as set by management team, recommend and advise what is needed.Responsible for hiring and training of staff, to meet daily and seasonal requirements. Introduce new employees and incorporate them into the procedures of the organization Prepare routes and dispatched drivers for the daily collection material (i.e. waste, recycling, yard waste, and metal collection). Advise all staff daily of any ongoing concerns. Produce daily activity reports on absenteeism, equipment, and labour tracking, and report them to the Operations Manager .Sustain and co chair of the JHSC .Review action plans for monitoring procedures ..They are adhered to and everyone is in compliance. Keep up to date on current legislation through government agencies (i.e. MOE, MOL, MTO and associations). Respond and report all incidents involving company equipment or personnel report immediately to management of situation, and out come. Make recommendations to management and recommend new policies. Respond to customer and management concerns, Resolve and implement corrective actions documenting and reporting all related issues. Problem solve any issues with on road staff due to Health and Safety to ensure proper delivery of service. Follow up with Performance Correction Notices Report daily to the municipalities of any concerns. Keep well maintained relationships with each municipality and its employees and contractors. Liaison with municipalities and third party stakeholders Ensure all employees are WHIMIS trained and licenses and certifications. Monitor the on road activities of collection staff, according to company policies and procedures. Ensure all reports are being tracked and monitored ensure driver and employee incentives (best practices) are reported. Follow action plans for monitoring of goals and motivation. Show less



Barrie Taxi

• Canada
• Truck Transportation
• 1 - 100 Employee

• • Oct 1996 - Jan 2003

  Rely customer info to associates train CSR's in call centre.Follow up with customer concerns. Roll out and train staff on the GPS and GIS systems.

• • Jan 1996 - Jan 2003

  Transport patrons to or from desired destination in a prompt and professional manner. Provide them above expected service by moving them in a safe and cost effective mode. By doing the above will result in repeat business and will be gratified by the customer. Training of new drivers of the concept of zoning and routing by showing them the geographical layout of the city and best accessible routes. Train them on how to be professional, courteous, and friendly and provide patrons an enjoyable experience. Dispatch 40+ cars with an average of 600 service requests per 12hr shift. Communicate service via two-way radio to the drivers; answer any questions they might have on directions or special requests. Answer all inbound calls in a professional and friendly manner, address any concerns with service and advise of promptness or delays. Educate new Dispatchers and Inbound call representatives on the new Computer Aided Dispatch system. Teach them professionalism and conflict resolution by identifying the customers concerns, and the ability to listen and communicate in a friendly tone. Teach zoning techniques and closest and available car via GPS and first in Zone. Show less



Silver Screen Video

• United States
• Retail

• Manager

  • Jan 1990 - Jan 1995

  Maintain and Schedule employees, ensure proper coverage for peek and low periods of operations. Coach employees on how to properly greet and establish customer needs. Train staff on POP computer for point of purchase program, also how to receive returned items and proper placement of returned inventory and stock rotation. Responsible for ordering of consumables (i.e. popcorn, candy, chocolate). Tracking of rental inventory for updating of lost or stolen product, and purchasing of new inventory. Contact overdue customers of their obligation to the rental agreement. Establish proper maintenance routine for store cleanliness and presentation. This included nightly cleaning and the rotation of advertisements. Also promotions and sales events weekly and monthly. Show less



TVO (Television Ontario) CHAUFFEUR

• Chaufeur

  • Jan 1989 - Jan 1990

  Ensure the prompt arrival of the CEO to work and all appointments. Adhere to a strict daily timetable and to follow protocols at all times. Maintain proper business class attire, and cleanliness. Be cordial and friendly at all times. Facilitate all repairs and maintenance of government issued car. Keep vehicle in pristine order at all times inside and out. Adhere to all safety and security protocols in accordance with profiled government employees. Ensure the prompt arrival of the CEO to work and all appointments. Adhere to a strict daily timetable and to follow protocols at all times. Maintain proper business class attire, and cleanliness. Be cordial and friendly at all times. Facilitate all repairs and maintenance of government issued car. Keep vehicle in pristine order at all times inside and out. Adhere to all safety and security protocols in accordance with profiled government employees.