Customer Success Manager

• Oct 2023 - Present

Senior Customer Success Manager

• Mar 2022 - Oct 2023

Senior Customer Success Manager at symplr

• Jul 2021 - Mar 2022

Senior Client Success Manager at HealthcareSource

• Aug 2019 - Jul 2021

Client Success Manager

• Oct 2017 - Aug 2019

Client Success Manager

• Apr 2015 - Oct 2017

Human Resource Generalist

• Apr 2012 - Apr 2015

Human Resources, Assistant to Director of Nursing

• Nov 2010 - Apr 2012

Human Resource Director

• Apr 2008 - Apr 2010

Selected to create HR functions to support a campus with high turnover and few cohesive management practices among business entities in and; partnered with CEO and president as well as the management team to reorganize company, reduce costs and institute a solid management infrastructure. Recruited all management personnel, developed HR policies and plans, and facilitated the maintenance of insurance coverage of 250 employees. In 2009 was awarded Employee of the Year for 250… Show more Selected to create HR functions to support a campus with high turnover and few cohesive management practices among business entities in and; partnered with CEO and president as well as the management team to reorganize company, reduce costs and institute a solid management infrastructure. Recruited all management personnel, developed HR policies and plans, and facilitated the maintenance of insurance coverage of 250 employees. In 2009 was awarded Employee of the Year for 250 employees. Reduced production employee turnover to nearly nonexistent, resulting in marked decrease in recruitment expenditures. Initiated Annual Satisfaction Survey's for all employees granting executive management the feedback necessary to make significant improvements. Created and Implemented employee handbook to empower management moving forward to operate with consistency and efficiently. Successfully initiated and completed open enrollment for employee benefits. Recruiting and Staffing at all levels - executive, accounting, and high turnover positions. Implemented an Employee Referral Incentive Program. Working knowledge of several software programs such as Microsoft Word, Excel, Power Point, Outlook, and Gradience Records. Implemented Leadership training for a team of twenty managers to improve the knowledge and ability of the management team.

Data Analyst

• Jan 2006 - Apr 2008

Provided President and CEO with internal and external data analysis to effectively lead and train management to help facilitate the corporate goals and objectives. Initiated direct communication with the CEO and president and was responsible for sifting through the monthly data and sorting out the relevant information to enable executive management to quickly make decisions. Entrusted with the company's earnings of over $80,000 a day to deposit for the company. Started and edited… Show more Provided President and CEO with internal and external data analysis to effectively lead and train management to help facilitate the corporate goals and objectives. Initiated direct communication with the CEO and president and was responsible for sifting through the monthly data and sorting out the relevant information to enable executive management to quickly make decisions. Entrusted with the company's earnings of over $80,000 a day to deposit for the company. Started and edited the campus newsletter which incorporated daily interaction with all employees and enabled a working knowledge of all internal matters that are occurring in the business.

Social Worker Intern

• Sep 2007 - Apr 2008

Mental Hospital for Children and Adults; Provided individual care to a case load of over 20 patients developing interpersonal relationship skills, time management skills, and a self starter attitude. Assessed patient needs to determine the level of care they received and their follow up treatment. Developed resource library for all future interns to utilize in dealing with community resources. Incorporated peers to ensure that the care given to the patients was consistent and… Show more Mental Hospital for Children and Adults; Provided individual care to a case load of over 20 patients developing interpersonal relationship skills, time management skills, and a self starter attitude. Assessed patient needs to determine the level of care they received and their follow up treatment. Developed resource library for all future interns to utilize in dealing with community resources. Incorporated peers to ensure that the care given to the patients was consistent and most beneficial for all parties involved. Facilitated group classes as well as meeting with patients individually. Show less Mental Hospital for Children and Adults; Provided individual care to a case load of over 20 patients developing interpersonal relationship skills, time management skills, and a self starter attitude. Assessed patient needs to determine the level of care they received and their follow up treatment. Developed resource library for all future interns to utilize in dealing with community resources. Incorporated peers to ensure that the care given to the patients was consistent and… Show more Mental Hospital for Children and Adults; Provided individual care to a case load of over 20 patients developing interpersonal relationship skills, time management skills, and a self starter attitude. Assessed patient needs to determine the level of care they received and their follow up treatment. Developed resource library for all future interns to utilize in dealing with community resources. Incorporated peers to ensure that the care given to the patients was consistent and most beneficial for all parties involved. Facilitated group classes as well as meeting with patients individually. Show less

Machine Operator

• Jan 2001 - Jan 2005

Manufacturer of Little Debbie snack cakes Manufacturer of Little Debbie snack cakes