Customer Service Representative

• Jan 2022 - Present

Restaurant Manager

• Oct 2020 - Jan 2021

organise stock and equipment, order supplies and oversee building maintenance, cleanliness and securityplan and work to budgets, maximise profits and achieve sales targets set by head officecontrol takings in the restaurant and administer payrollsrecruit new staff, and train and develop existing staffcoordinate staff scheduling and rotas, and motivate and encourage staff to achieve targetsensure standards of hygiene are maintained and that the restaurant complies with health and safety regulationsensure high standards of customer service are maintainedimplement and instil in your team company policies, procedures and ethicshandle customer complaints and queriesimplement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaignsprepare reports and other performance analysis documentationreport to, and attend regular meetings with area managers or head office representativesestablish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.

Designated Business Owner - Toys

• Oct 2019 - May 2020

Restaurant Manager

• Feb 2016 - Sep 2019

Shift Leader

• Jul 2015 - Nov 2016