Experience

South Carolina Department of Revenue

• United States
• Government Administration
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2021 - Present



BlueCross BlueShield of South Carolina

• United States
• Insurance
• 700 & Above Employee

• Membersip Services Specialist

  • Aug 2018 - Dec 2020



Aflac

• Columbia, South Carolina Area

• Customer Service Representative II

  • Mar 2016 - Mar 2018

  Provided Customer Service for AFLAC Group Provided Customer Service for AFLAC Group



Medical Services of America

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Customer Service Representative

  • Oct 2012 - Feb 2014

  Provide excellent customer service for the MedXpress Mail Order Program Answering incoming telephone calls Receiving phone/fax orders for equipment and supplies Completing referral intake forms Verifying insurance benefits Data/order entry Inventory tracking CMN processing Provide excellent customer service for the MedXpress Mail Order Program Answering incoming telephone calls Receiving phone/fax orders for equipment and supplies Completing referral intake forms Verifying insurance benefits Data/order entry Inventory tracking CMN processing



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jan 2011 - Aug 2011

  Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Provides knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. Solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. Handles escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Show less