Experience

Comfort Suites Airport

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • Jul 2015 - Present

  Assists General manager in leading an managing the front desk staff Provided proper training for new front desk employees Handles any guest complaints or contentious issues that cannot be settled directly by staff and provides a fast solution Makes sure that the hotel's pricing policy and sales pitches are applied in order to optimize REVPAR Manage daily hotel operations Assists General manager in leading an managing the front desk staff Provided proper training for new front desk employees Handles any guest complaints or contentious issues that cannot be settled directly by staff and provides a fast solution Makes sure that the hotel's pricing policy and sales pitches are applied in order to optimize REVPAR Manage daily hotel operations



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Jan 2014 - Jun 2015

  Key member of the Guest Services team Verifying accuracy of guest accounts and balancing company accounts Manage nightly hotel operations Listening to guest’s complaints or concerns and resolving them in a timely fashion Perform end-of day procedures Key member of the Guest Services team Verifying accuracy of guest accounts and balancing company accounts Manage nightly hotel operations Listening to guest’s complaints or concerns and resolving them in a timely fashion Perform end-of day procedures



Traveler's Service

• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • May 2013 - Jul 2013

  Internship for school Internship for school