Study Coordinator III

• Oct 2017 - Present

HMDA and BSA Specialist

• Jun 2016 - Jul 2017

Sales Associate

• Jul 2014 - Jul 2015

Provide excellent customer service, while exceeding sales goals. Provide excellent customer service, while exceeding sales goals.

Customer Service Representative

• May 2013 - Jun 2014

Obtain, and maintain a resident Iowa, as well as non-resident licenses in nine other states for selling and servicing auto insurance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintain preset efficiency goals, while maintaining call quality, and customer interaction… Show more Obtain, and maintain a resident Iowa, as well as non-resident licenses in nine other states for selling and servicing auto insurance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintain preset efficiency goals, while maintaining call quality, and customer interaction requirements. Show less Obtain, and maintain a resident Iowa, as well as non-resident licenses in nine other states for selling and servicing auto insurance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintain preset efficiency goals, while maintaining call quality, and customer interaction… Show more Obtain, and maintain a resident Iowa, as well as non-resident licenses in nine other states for selling and servicing auto insurance. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintain preset efficiency goals, while maintaining call quality, and customer interaction requirements. Show less

Cook

• Sep 2007 - May 2013

Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.

Key holder

• Feb 2005 - Jul 2007

I was responsible for opening and closing the store. I also took deposits to the bank and set up the till for the day's business. I was responsible for balancing the store checkbook and performing inventory counts. After only a year, I was trusted with training other employees to be key holders. I also held the title of most pre-order sales in one month. I was responsible for opening and closing the store. I also took deposits to the bank and set up the till for the day's business. I was responsible for balancing the store checkbook and performing inventory counts. After only a year, I was trusted with training other employees to be key holders. I also held the title of most pre-order sales in one month.