Experience

LightPoint NW, a Meriplex Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tier 3 Systems Engineer

  • Feb 2020 - Present



Milestone Retirement Communities

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Manager

  • Nov 2018 - Nov 2019

  -Managed queues and assigned tickets to helpdesk technicians. -Fielded questions and requests for assistance from all helpdesk tiers.-Trained and supervised new helpdesk technicians - enabled and assisted with ongoing training of all helpdesk technicians.-Primary technical contact for third-party vendors and regional management across all 90+ Milestone managed senior living communities.-Lead and followed through with multiple technical projects across all communities, such as new Wi-Fi infrastructure, transition to VoIP systems and implementation of new software.-Collaborated with Director of IT on improvements to department workflow, processes and resources.-Performed duties of previous position as needed. Show less

• IT Administrator

  • Apr 2016 - Nov 2018

  -Fielded advanced technical support calls and tickets that have been escalated from helpdesk.-Remotely planned, programed, installed and maintained equipment for network routing and switching, Wi-Fi, VoIP phone systems and nurse-call email alerts for communities across the country.-Managed Active Directory users, routing and remote access and GPO policy in domain environments.-Managed Microsoft Exchange mailboxes and distribution groups via EAC.



ITPRONW

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator/Support Technician

  • Mar 2014 - Mar 2016

  -Plan and implement advanced projects including Windows server deployment, Exchange migration and upgrades, and new Active Directory infrastructure.- Frequently visit client locations and perform on site installation, repairs or services on servers, network equipment and workstations.- Quickly adapt to unfamiliar situations and utilize research and troubleshooting skills to find solutions.- Analyze client equipment for necessary and recommended upgrades; implement these upgrades when client gives go ahead.- Field advanced technical support calls that have been elevated from helpdesk.- Manage clients during crisis situations, maintain client confidence and professional atmosphere.- Supervise and train helpdesk representatives. Show less

• Technical Support Representative Tier 1

  • May 2013 - Mar 2014

  - Perform server and workstation installation and troubleshooting in the field for clients.- Field technical support request calls from multiple clients at many companies.- Diagnose and Troubleshoot client issues on servers and workstations.- Implement solutions through remote connection software.



Clark College

• United States
• Higher Education
• 700 & Above Employee

• Customer Service, Technology and Supplies

  • Aug 2011 - May 2013

  - Provides, assists with and answers questions about select and licensed software for customers. - Works on cash register for sales and returns. - Creates ticket with accurate description for all returned software. - Resolves customer complaints and request for refunds, exchanges and adjustments. - Provides, assists with and answers questions about select and licensed software for customers. - Works on cash register for sales and returns. - Creates ticket with accurate description for all returned software. - Resolves customer complaints and request for refunds, exchanges and adjustments.