Experience

Columbian Financial Group

• Insurance
• 200 - 300 Employee

• System Administrator Team Lead

  • Jan 2023 - Present

• Systems Administrator

  • May 2021 - Present

• Junior Systems Administrator

  • Jun 2019 - May 2021

  Vestal, New York Work with a highly skilled team of individuals on business projects & daily support of technologies ranging from servers, virtualization environments, multifunction printers, VoIP telephony systems and industry related applications. Possess a strong ability to communicate with users of all levels & maintain strong vendor relationships.



Maines Paper and Food Service, Inc.

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Printer Administrator

  • Nov 2017 - May 2019

  Conklin, New York Maintain all business critical printing devices for Maines. Additionally supporting all Copy, Scan, & Fax devices. • Xerox Network Laser Printers • Xerox Copiers & MFPs • Fujitsu fi-6800 Document Scanners • Printronix Thermal Label Printers • Printronix Line Matrix Printers • Print Management (Windows Server, iSeries, and SAP)

• Lead Technical Support Analyst

  • May 2016 - Nov 2017

  Conklin, New York Leadership of the Maines Technical Services Help Desk team. •Employ motivational initiatives to boost team morale and increase focus on daily tasks & goals, foster an environment rich in teamwork •Administrator of Samanage ITSM platform. Manage Incident queues, monitor customer satisfaction ratings, create SLM rules, category management, Knowledge Articles & Solution creation •Assign Incidents to Help Desk Technicians & Business Systems team, track team Incident statuses &… Show more Leadership of the Maines Technical Services Help Desk team. •Employ motivational initiatives to boost team morale and increase focus on daily tasks & goals, foster an environment rich in teamwork •Administrator of Samanage ITSM platform. Manage Incident queues, monitor customer satisfaction ratings, create SLM rules, category management, Knowledge Articles & Solution creation •Assign Incidents to Help Desk Technicians & Business Systems team, track team Incident statuses & time to completion to prevent SLA breaches, provide weekly performance reports to management •Follow up with customers regularly to be sure we are meeting service level expectations •Provide assistance to teammates as needed to troubleshoot and resolve complex issues •Perform employee on-boarding tasks including creation of AD user accounts, domain group membership, Exchange mailboxes & permissions, and end user equipment deployment •Manage & perform regularly scheduled equipment lease replacement projects •Administrator of BMC Remedyforce platform. Manage ERP teams Change Request & Tasks consoles. Build reports for presentation to C-level business partners for prioritization of IT initiatives •Create swim lane diagrams to clearly map out business processes and utilize them to design service catalog workflows in BMC Remedyforce & Aldon Community Manager •Management of the companies web domain purchases & renewals •Management of the companies SSL certificate purchases, installations, & renewals

• Systems Engineer

  • Jan 2013 - May 2016

  Conklin, New York Providing Level II technical support to Help Desk colleagues, business associates ranging from the corporate headquarters, outside sales team, remote distribution center staff, & Maines customers. VMware & Windows server support. Specialties: • OpenText Enterprise Scan, Imaging Viewer, ExchangeLink, Imaging Archive Server, & RightFax • Fujitsu fi-6800 production scanners utilizing Kofax VRS imaging controllers & Fujitsu PaperStream • Trend Micro OfficeScan… Show more Providing Level II technical support to Help Desk colleagues, business associates ranging from the corporate headquarters, outside sales team, remote distribution center staff, & Maines customers. VMware & Windows server support. Specialties: • OpenText Enterprise Scan, Imaging Viewer, ExchangeLink, Imaging Archive Server, & RightFax • Fujitsu fi-6800 production scanners utilizing Kofax VRS imaging controllers & Fujitsu PaperStream • Trend Micro OfficeScan administration • Symantec Enterprise Vault administration (Email Archiving) • VMware Workstation for extending the utilization of EOL software products on various hardware platforms (Bosch ReadyKey Security System). Converting critical computer systems to virtual machines (vmdk) via vCenter Converter. • WSUS: Implemented downstream servers at all remote centers to cut down on excessive network traffic & to provide centralized reporting of end client patch statuses. • Wasp MobileAsset system deployment, administration, & team trainer. I traveled to all of Maines major remote centers and collected IT hardware data to generate a robust inventory database for tracking company assets. Creation of custom barcodes. • Utilizing Active Directory, Group Policy Management, & PsExec for unattended software package roll outs. (Office 2010, OpenText Windows Imaging Viewer 10.0, ManageEngine AD SelfService client, Symantec Enterprise Vault client, Liquidware Labs Stratusphere client). • IBM xSeries enterprise server deployment, maintenance, & administration. • Windows Server 2003, 2008, 2008 R2 Standard & Enterprise, 2012 R2 running on dedicated hardware and virtualized. • VMware ESXi deployment. Provisioning servers into a vSphere/vCenter 5.1 clustered environment. • Research & testing of new technologies that could benefit our users & increase efficiency for the business (Nutanix 3050 series block for VDI PoC, Lenovo Thin Clients, Cloud Help Desk solutions) • Working in a high volume call center environment.

• Technical Support Analyst

  • Dec 2011 - Dec 2012

  Conklin, New York Worked as a member of the Help Desk Support group. Daily tasks included troubleshooting & resolving a wide array of computer hardware, software, peripheral, and network related issues.



Chenango Forks Central School District

• Teacher's Aide for Learning Support Center

  • Apr 2011 - Dec 2011

  Chenango Forks, New York Based at Chenango Forks High School and was capable of supporting K-12. I provided additional classroom support to regular staff, primarily in the Learning Support Center (LSC). On a daily basis I audited scheduled classes and took notes for students who were absent, proctored study halls, & provided coverage for absent staff members as needed. Performed study & test taking assistance to students in need. Helping maintain a quiet, controlled, & safe work environment for the students and staff… Show more Based at Chenango Forks High School and was capable of supporting K-12. I provided additional classroom support to regular staff, primarily in the Learning Support Center (LSC). On a daily basis I audited scheduled classes and took notes for students who were absent, proctored study halls, & provided coverage for absent staff members as needed. Performed study & test taking assistance to students in need. Helping maintain a quiet, controlled, & safe work environment for the students and staff was my goal. Was a very rewarding experience for me. Show less



Advantage Technical

• United States
• Staffing and Recruiting
• 500 - 600 Employee

• Contracted Team Lead

  • Apr 2011 - Apr 2011

  Binghamton, New York I was presented with an opportunity by Advantage Technical Resourcing to be a Team Lead for a project based at the Morgan Stanley office located in the Binghamton, NY Metro Center. This was my first time working as a contracted representative; It was a very interesting and rewarding experience. • Performed a hardware upgrade which included the installation of dual LCD monitors and video cards in each office.



STCR Business Systems

• Retail Systems Analyst

  • Jan 2011 - Mar 2011

  Endwell, New York Provided technical support to remote customers using IBM point-of-sale hardware and software to help keep business operations running smoothly. Our customer focus is mainly represented by independent & big chain grocers spread around the world. Systems supported include the IBM 4690 OS, IBM SurePOS ACE, IBM Supermarket application, Store Management System suite (SMS), & BRdata. At STCR, we support a wide range of IBM built sales oriented hardware including handheld scanners, scanner scales… Show more Provided technical support to remote customers using IBM point-of-sale hardware and software to help keep business operations running smoothly. Our customer focus is mainly represented by independent & big chain grocers spread around the world. Systems supported include the IBM 4690 OS, IBM SurePOS ACE, IBM Supermarket application, Store Management System suite (SMS), & BRdata. At STCR, we support a wide range of IBM built sales oriented hardware including handheld scanners, scanner scales, self-checkout systems, POS workstations/cash registers, and receipt printers. Show less



i3 Electronics, Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Desktop Support Technician

  • Apr 2008 - Nov 2010

  Endicott, New York I worked as an IT Support Tech with Endicott Interconnect Technologies for almost 3 years. I was responsible for providing end-user support to EI's 1000+ employees both on-site at our Endicott campus and at our Saxonburg, PA location currently known as EI Detection & Imaging Systems. Other companies supported at our Endicott site include Sure Scan Corp., Huron Real Estate, Johnson Controls Inc., & Temco Facility Services. I gained experience in troubleshooting and repairing several models of… Show more I worked as an IT Support Tech with Endicott Interconnect Technologies for almost 3 years. I was responsible for providing end-user support to EI's 1000+ employees both on-site at our Endicott campus and at our Saxonburg, PA location currently known as EI Detection & Imaging Systems. Other companies supported at our Endicott site include Sure Scan Corp., Huron Real Estate, Johnson Controls Inc., & Temco Facility Services. I gained experience in troubleshooting and repairing several models of Dell & IBM/Lenovo desktop and laptop computers, along with various makes of printers ranging from Xerox, IBM, Dell, and Brother. I had the opportunity to work with a wide variety of hardware, software, tools, and highly experienced colleagues in my time with EI which led to my overall growth as a mature IT professional. Show less



Auto Plus (Formerly Uni-Select USA)

• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Customer Service/Counter Sales Rep

  • 2004 - 2008

  Chenango Bridge, New York I began working for Harco Auto Parts currently known as Auto Plus as part of Uni-Select USA on a part-time basis while attending college. I started out as a parts delivery driver and became promoted to the position of Counter Sales Rep after inquiring about gaining additional responsibility. I worked under the supervision of my manager Pat Clark (currently District Manager of Empire Division for Uni-Select). I gained a lot of confidence in this position due to my one-on-one dealings with… Show more I began working for Harco Auto Parts currently known as Auto Plus as part of Uni-Select USA on a part-time basis while attending college. I started out as a parts delivery driver and became promoted to the position of Counter Sales Rep after inquiring about gaining additional responsibility. I worked under the supervision of my manager Pat Clark (currently District Manager of Empire Division for Uni-Select). I gained a lot of confidence in this position due to my one-on-one dealings with wholesale & walk-in customers. Eventually I had gained enough knowledge of store operations to independently operate the establishment and delegate duties to our parts delivery drivers so that products were delivered to our customers in a timely manner. I continued to work with Uni-Select for roughly 4 years and departed only after receiving my Associates Degree from Broome Community College to pursue a career in IT. Show less