Experience

Comfort Monster Heating & Air

• United States
• Individual and Family Services
• 1 - 100 Employee

• Customer Service Manager Commercial HVAC Coordinator

  • Nov 2016 - Present

• Customer Service Manager and Commercial Dispatcher

  • Nov 2016 - Present



Bolton Construction & Service

• United States
• Consumer Services
• 1 - 100 Employee

• Lead Service Dispatcher

  • Mar 2011 - Present

  Position: Lead DispatcherDuties Entailed:Dispatch of technicians mainly for HVAC also dispatch for plumbing and electrical departments.Putting together HVAC Maintenance Agreements.Customer RelationsResearch on past completed jobs to determine warrantySome collectionsCoordinate technicians schedules Position: Lead DispatcherDuties Entailed:Dispatch of technicians mainly for HVAC also dispatch for plumbing and electrical departments.Putting together HVAC Maintenance Agreements.Customer RelationsResearch on past completed jobs to determine warrantySome collectionsCoordinate technicians schedules



Bolton Construction & Service, LLC - Raleigh, NC

• United States
• Consumer Services
• 1 - 100 Employee

• HVAC Service Dispatcher

  • Aug 2010 - Dec 2015



Scooters Bar and Grill

• United States
• Restaurants

• Bartender/Server

  • Aug 2010 - Aug 2011



Tir na nOg Irish Pub

• Restaurants
• 1 - 100 Employee

• Server

  • Oct 2007 - Mar 2010



Wisconsin Logistics Inc

• United States

• Dedicated Fleet Dispatcher

  • Dec 2006 - Oct 2007

  Ran a dedicated fleet of 20 OTR trucksHad a close customer relations with main customer Birds EyePlanned out weekly outbound and inbound loadsConstant contact with all customers and driversComputer: Microsoft, PC Miler, AS400 Ran a dedicated fleet of 20 OTR trucksHad a close customer relations with main customer Birds EyePlanned out weekly outbound and inbound loadsConstant contact with all customers and driversComputer: Microsoft, PC Miler, AS400



Ready Mixed Construction

• Dispatcher

  • Jun 2005 - Oct 2006

  Dispatch of 45+ concrete mixersDispatch lead of 6 concrete plantsDispatched timed commercial and residential poursKeeping close contact with plant managers, drivers, and customersAnswering multiple phone linesComputer Programs:Excel, Word, Dispatch Program Citrix Dispatch of 45+ concrete mixersDispatch lead of 6 concrete plantsDispatched timed commercial and residential poursKeeping close contact with plant managers, drivers, and customersAnswering multiple phone linesComputer Programs:Excel, Word, Dispatch Program Citrix



Pro Transport and Leasing

• Lead Dispatcher

  • Oct 2003 - Nov 2004

  Scheduling, dispatching and customer service for main customer Smithfield MeatsOversaw 75+ OTR trucks,Set up loading and delivery appointmentsClose contact with our main customers and driversAnswering of multiple phone linesComputer Programs:AS400, Microsoft Word, Excel Scheduling, dispatching and customer service for main customer Smithfield MeatsOversaw 75+ OTR trucks,Set up loading and delivery appointmentsClose contact with our main customers and driversAnswering of multiple phone linesComputer Programs:AS400, Microsoft Word, Excel



Star Leasing

• United States
• Transportation/Trucking/Railroad

• Dispatcher, Billing

  • Jun 2002 - Jun 2003

  Dispatch of 100+ OTR and Local trucksAnswering multiple phone linesInvoicing, Billing, some accounts recievableConstant contact with drivers, customersAnswering of multiple phone linesComputer Programs:TMW, Microsoft word, Excel Dispatch of 100+ OTR and Local trucksAnswering multiple phone linesInvoicing, Billing, some accounts recievableConstant contact with drivers, customersAnswering of multiple phone linesComputer Programs:TMW, Microsoft word, Excel



City of Fayetteville, North Carolina

• United States
• Government Administration
• 200 - 300 Employee

• Police and Fire Dispatcher and 911 Operator.

  • Apr 2000 - Apr 2002

  Answering of mutiple phone lines emergency, non emergency, public, officers in field, commanders,Dispatching of fire and police officers via radio, phoneAnswering phone calls from the public in an emergency formComputer Programs:CAD (Computer aided dispatch), 3 different phone systemsMicrosoft Word,Excel, Also local and national sights to look up warrants Answering of mutiple phone lines emergency, non emergency, public, officers in field, commanders,Dispatching of fire and police officers via radio, phoneAnswering phone calls from the public in an emergency formComputer Programs:CAD (Computer aided dispatch), 3 different phone systemsMicrosoft Word,Excel, Also local and national sights to look up warrants