Shawn Magilke

Provider file analyst at Cambia
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon, United States, US

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Experience

  • Cambia
    • Australia
    • Non-profit Organizations
    • 1 - 100 Employee
    • Provider file analyst
      • May 2013 - Present

  • Regence BlueCross BlueShield of Oregon
    • United States
    • Insurance
    • 700 & Above Employee
    • CSS
      • Nov 2010 - May 2013

  • DHC USA
      • Nov 2005 - Aug 2009

      Directed Customer Service operationsForecasted staffing needsHired and trained new employeesOversaw all aspects of the opening, training, and organization of the new United Kingdom call centerWorked closely with upper management to identify areas for improvement for both internal and external customers

      • Nov 2005 - Dec 2006

      Compiled and edited the company's first Customer Service manualCoached new and existing employees to help them further their skillsAdministered the company's progressive discipline processScheduled and managed time off requests for up to 20 employeesHandled escalated customer service calls and requestsAnswered e-mails and correspondence from customersCreated templates for use by Customer Service group for responding to customersCoordinated the transition of the Mail Order department to PA CC Show less

  • US Airways (now American Airlines)
    • Airlines and Aviation
    • 700 & Above Employee
      • Jun 1987 - Apr 2005

      Wore every hat at the airline, from ramp, luggage, ticket counter, gate, city ticket office, and club.

      • Jun 1987 - Apr 2005

      Training instructor for new software rollouts, both individual and in a group settingManaged billing and accounts receivableMaintained club equipment and coordinated repairs and upgradesMaintained club supplies, including food, beverage, and office suppliesWorked with elite status customers and provided stellar customer serviceHandled thousands of dollars in transactions on a daily basis

      • Jan 1993 - Jan 1996

      Coordinated employee scheduling and staffing of four city ticket offices in the LA regionPersonally covered staffing needs at all four locationsAssisted regional sales office in marketing to local travel agencies

  • US Airways Club
    • Customer Service Agent
      • Jan 1996 - Jan 2005

Education

  • Sunset High School
    Diploma, General
    1980 - 1984

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