Experience

Los Coyotes Country Club

• Food and Beverage Services
• 1 - 100 Employee

• Director Of Food And Beverage

  • Feb 2022 - Present

• Bar Manager

  • Dec 2005 - Present

  * Build strong and lasting relationships with country club members* Maintain flexibility and problem solving among a diverse group of team members and cliental in an effort to create a high customer experience* Assist Food and Beverage Director with staffing of the restaurant and banquet events * Increase bar revenue by focusing on higher end products with strong profit margins* Assist with inventory management and cost control* Take responsibility for the day-to-day management * Running of the Clubhouse Restaurant and Bar* Identify, agree and implement regular product promotions with Head Chef and the Beverage Team Leader such as new cocktails, dish-of-the day or specials* Supervise the food and beverage cart services during the golf season* Train staff on upselling techniques to maximize daily revenues* Ensure all staff obtain the relevant licenses and identify any additional staff training requirements* Oversee the maintenance of all equipment and restaurant facilities, taking responsibility for any damages and ensuring replacements and repairs are conducted as and when required* Maintain and develop all standard operating procedure for the restaurant in discussion and agreement with the relevant food and beverage managers* Coordinate and work closely with the culinary, golf operations, bookings, marketing and guest services teams regarding restaurant services and activities* Work with senior management and the culinary team to identify and develop value added products and services to enhance the guest experience and drive sales* Resolve escalated customer complaints to maximize satisfaction and loyalty.* Maintain detailed inventory of bar supplies and stocked work areas.* Strategize business by collecting guest feedback for process improvements.* Analyze demographics and adapted designs and menus to targeted market.Established customer rapport by engaging in friendly conversations with members daily. Show less



SPORTSMANS LOUNGE

• United States
• Food & Beverages
• 1 - 100 Employee

• Lead Bartender

  • Dec 2014 - Dec 2015

  * Bartender in a high paced atmosphere while training in different mixology techniques * Explored different happy hour pricing to push selling items or new products to increase revenue for the bar * Worked with management to execute floor planning to insure proper flow of customers to and from the bar * Managed the budget, costs, inventory, and ordering of wine and bar beverages * Developed cocktail menus * Managed the day-to-day operations of the inside and outside bars * Prepared alcohol or non-alcohol beverages for bar and restaurant patrons * Assessed customers' needs and preferences and make recommendations * Mixed ingredients to prepare cocktails * Checked customers' identification and confirm it meets legal drinking age * Focused and nurtured an excellent guest experience * Complied with all food and beverage regulations * Responsible for maintaining high level of customer service throughout the night * Responsible for making sure that all cash register drawers were satisfied by the time the night was over * Responsible for alcohol inventory throughout the week and each night. * Created signature beverages to increase revenue and patron loyalty. Show less



Privately Contracted

• India
• Real Estate

• Painter

  • Jan 2000 - May 2010

  * Customized various houses as well as cabinetry with stains, glazes, and paints * Applied paint to surfaces including canvas, walls, floors, doors, and cabinets * Scrape, sandpaper, prime, or seal surfaces prior to painting * Filled cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives * Scaffolding, movable and immovable staging and various rigging to gain access to difficult areas; moves furniture and equipment as necessary * Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting * Cleaned up all equipment, including brushes and spray guns * Utilized spray guns for large jobs * Assisted Engineering team with projects such as plumbing and electrical. * Provided work order cost estimates based on anticipated type and quantity of materials needed and total project surface area. * Executed advanced finishing techniques to achieve customized appearance of finished surfaces. Show less