Experience

IBM Canada IBM Canada Limitee

• Higher Education
• 1 - 100 Employee

• IT Specialist, Banking RTSC CoE

  • Jun 2020 - Present



IBM Canada Ltd.

• Systems Service Representative

  • Jun 2006 - Jun 2020

  My role at IBM goes well beyond the traditional concept of service technician. I provide a highly skilled level of technical services on hardware ranging from personal computing devices, servers and storage systems, Cisco network appliances, and a wide variety of automated banking products. My role is customer-facing so I am an expert at customer relations and communicating complex concepts to non-technical audiences. I am the technical lead for ABM services for the IBM Nova Scotia service team. I report productivity results and share technical updates via team meetings. I manage complex processes with complete autonomy and consistently achieved superior productivity and customer service results.