Information Technology Project Coordinator

• Mar 2023 - Present

IT Generalist

• Apr 2022 - Mar 2023

Performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Focuses in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives.

Service Desk Analyst

• Apr 2021 - Apr 2022

Answer Service Desk phones, chat, and email to record problem tickets and requests, troubleshoot and resolve issues remotely as needed while recording the details.• Provide 1-3 tier level support to repair or to determine problems in POS equipment, end-user computer systems, and related equipment.• Provide detailed problem resolutions, keep inventory current and respond to service requests as according to procedures.• Resolve issues in accordance with established guidelines.• Promote excellent customer relations in all customer transactions and contacts.• Work with hardware, software, and telecom vendors to ensure problem resolution.• Support Systems and Network staff as needed.• Facilitate and coordinate the flow of communication between IT Support Staff and internal WSS groups.• Provide general support of microcomputer hardware platform, POS equipment, Nike walls, VOIP, supported printers, zebra scanners, iPads and other hardware peripherals.• Provide professional, accurate and efficient support to all WSS employees and adheres to company standards.• Provide follow up and progress updates to the customer.• Log open ticket call progress in the tracking software on a regular basis.• Identify issues and product usage from on-site customer visits and remote diagnosis and formalize technical knowledge in the form of documentation.• Assisted in relocating stores and opening new stores in various locations.• Performed/Updated employees status changes via database : new hires/rehires, terminations, transfers, and demotions/promotions in various stores. Show less

Information Technology Support Staff

• Jan 2021 - Mar 2021

Handling approximately 15-25 telephone calls per day providing troubleshooting technical support to customers' software issues such as: o Internet & network connectivity o printer configuration o software download/installation/removal Handling approximately 15-25 telephone calls per day providing troubleshooting technical support to customers' software issues such as: o Internet & network connectivity o printer configuration o software download/installation/removal

Account Executive

• Jul 2019 - Jun 2020

Assistant Account Executive

• Oct 2016 - Jul 2019

Intern

• Jul 2016 - Oct 2016

Sports Coordinator

• 2013 - 2015