Experience

NYCM Insurance

• United States
• Insurance
• 200 - 300 Employee

• Customer Experience Analyst

  • Jan 2023 - Present



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Trainer

  • Mar 2022 - Nov 2022

  • Provide orientation and guidance to new employees within Animal Kingdom’s custodial operations • Train employees on etiquette, chemical safety, and all custodial duties• Educate employees on emergency response and ride safety measures • Assess employees for retention and ensure readiness.

• Cast Member

  • Jul 2021 - Nov 2022

• Operations Coordinator Custodial

  • Jul 2021 - Nov 2022

  • Accurately staff Disney’s Animal Kingdom and deploy employees to their assigned task through Cast Deployment Software• Provide leadership and direction to over 35 custodial employees at a time• Network between all lines of business within Disney World Parks and Resorts to maintain cleanliness and maintenance needs throughout Disney’s Animal Kingdom• Proactively engage and communicate with guests • Maintain cleanliness of public areas and guest corridors using assigned chemicals and safety training • Effectively manage and respond to emergency situations throughout the campus • Hold and lead team meetings to discuss current operational standards, regulations, and events



NYCM Insurance

• United States
• Insurance
• 200 - 300 Employee

• Underwriter I

  • Mar 2021 - May 2021

  • Accept or modify transactions to ensure a profitable book of business and decline risks that do not fit guidelines • Underwriting approval authority up to 4.5 million total line; accountable for all underwriting and communication on policies • Review claim files to determine desirability of risk and risk classification information • Communicate the company underwriting strategy and interact with other departments as appropriate to support market objectives • Professionally handle incoming and outgoing customer phone calls • Present decisions to agents clearly and be flexible within parameters of underwriting criteria and maintain strong agency relationships



Ilion Wine & Spirits

• United States
• Legal Services

• Assistant Manager

  • Nov 2016 - Apr 2021

  • Manage retail orders and communicate with distributor salesman about ordered products • Inputting inventory and cost data into computer programming • Provide exceptional customer service and assistance • Perform cashier duties on a POS system • Supervise, advise, and assist other employees doing cashier work and stocking inventory • Create and maintain a workflow schedule that accommodated employee needs and restrictions • Manage retail orders and communicate with distributor salesman about ordered products • Inputting inventory and cost data into computer programming • Provide exceptional customer service and assistance • Perform cashier duties on a POS system • Supervise, advise, and assist other employees doing cashier work and stocking inventory • Create and maintain a workflow schedule that accommodated employee needs and restrictions