Experience

Val de Vie Estate

• Real Estate
• 1 - 100 Employee

• Assistant Village Manager (Val De Vie Evergreen Lifestyle)

  • Jun 2022 - Present

  Management, upkeep and day-to-day running of our Evergreen Lifestyle Village situated within the prestigious Val De Vie Estate. Overall managment of maintenance of the facility, land and infrastructure.Utilities Management and upkeep of estate.Managing/supervising staff members including onsite suppliers. Responsible for detailing venues & coordinating/managing eventsBudget management Providing Top class hospitality to residents of our village. Management, upkeep and day-to-day running of our Evergreen Lifestyle Village situated within the prestigious Val De Vie Estate. Overall managment of maintenance of the facility, land and infrastructure.Utilities Management and upkeep of estate.Managing/supervising staff members including onsite suppliers. Responsible for detailing venues & coordinating/managing eventsBudget management Providing Top class hospitality to residents of our village.



Evergreen Lifestyle

• South Africa
• Real Estate
• 1 - 100 Employee

• Assistant/ Interim Village Manager (Bergvliet Village)

  • Mar 2019 - Present

  Management, upkeep and day-to-day running of the estateOverall managment of maintenance of the facility, land and infrastructure.Utilities Management and upkeep of estate.Managing/supervising staff members including onsite suppliers. Responsible for detailing venues & coordinating/managing eventsBudget management Managing Health and Safety on Sitealso managing contractors and suppliers. Providing Top class hospitality to residents of our prestigious village. Management, upkeep and day-to-day running of the estateOverall managment of maintenance of the facility, land and infrastructure.Utilities Management and upkeep of estate.Managing/supervising staff members including onsite suppliers. Responsible for detailing venues & coordinating/managing eventsBudget management Managing Health and Safety on Sitealso managing contractors and suppliers. Providing Top class hospitality to residents of our prestigious village.



Radisson RED Cape Town V&A Waterfront

• South Africa
• Hospitality
• 1 - 100 Employee

• Lead Creative (Front Office manager)

  • Dec 2018 - Mar 2019

  Lead Creative (Front Office Manager)Managing of Front desk, doing all relevant admin based financialduties and dealing with guests’ challenges and queries.HR/IR related to the entire department. Lead Creative (Front Office Manager)Managing of Front desk, doing all relevant admin based financialduties and dealing with guests’ challenges and queries.HR/IR related to the entire department.



Tsogo Sun

• South Africa
• Hospitality
• 100 - 200 Employee

• Front Office Manager/ Acting Room Division Manager

  • 2016 - Dec 2018

  Managing of Front desk, Guest Relations, Concierge teams, doing all relevant admin based financialduties and dealing with guests’ challenges and queries. Managingthe budgets of the departments and also all HR/IR matters withinthe department.Acting Rooms Division for 9 months during which all related duties was fulfilled. Managing of Front desk, Guest Relations, Concierge teams, doing all relevant admin based financialduties and dealing with guests’ challenges and queries. Managingthe budgets of the departments and also all HR/IR matters withinthe department.Acting Rooms Division for 9 months during which all related duties was fulfilled.



Southern Sun

• South Africa
• Hospitality
• 200 - 300 Employee

• Guest Relations Manager

  • 2015 - 2016

  Ensuring and providing flawless, upscale, professional and high class guest service experiencesAnalyzing customer feedback and providing strategic direction to continuously improve overall ratingResponding to guests needs and anticipating their unstated ones.Oversee check-in and check-out procedures, including reservations and financial transactions

• Assistant Front Office Manager

  • Jun 2014 - 2015

  Managing of Front desk, doing all relevant admin based financialDuties and dealing with guests’ challenges and queries. Exec duties and also Relief Night manager duties.



Cape Grace, A Fairmont Managed Hotel

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2011 - May 2014

  Managing of Front desk, doing all relevant admin based financialDuties and dealing with guest’s challenges and queries. ManagingUp to three sub departments within the Front office department dueto the size and nature/statue of the property Managing of Front desk, doing all relevant admin based financialDuties and dealing with guest’s challenges and queries. ManagingUp to three sub departments within the Front office department dueto the size and nature/statue of the property



The Capital Hotels, Apartments & Resorts

• South Africa
• Hospitality
• 200 - 300 Employee

• Assistant Front Office Manager

  • Sep 2009 - Mar 2011

  Managing of Front desk, doing all relevant admin based financialDuties and dealing with guest’s challenges and queries. I also was part of the opening Management team of this iconic hotel, implementingAll front office standards and procedures within the pre-opening stage Managing of Front desk, doing all relevant admin based financialDuties and dealing with guest’s challenges and queries. I also was part of the opening Management team of this iconic hotel, implementingAll front office standards and procedures within the pre-opening stage



New Kings Boutique Hotel

• Front Of House Manager

  • Nov 2007 - Sep 2009

  Part of the Pre-opening Management team.Managing of Front desk and Restaurant areas, Also responsible for the supervision of the Housekeeping Department, Food & Beverage services with this beautiful boutique hotel.Resolving guest complaints and doing the relevant guests relations Part of the Pre-opening Management team.Managing of Front desk and Restaurant areas, Also responsible for the supervision of the Housekeeping Department, Food & Beverage services with this beautiful boutique hotel.Resolving guest complaints and doing the relevant guests relations



Hotel Le Vendome

• Front Office Shift Leader / Relief Night Duty Manager

  • Apr 2006 - Oct 2007

  Running of Front desk, resolving guest complaints and relations,doing all relevant admin involved, relief night manager duties,training of new staff. Running of Front desk, resolving guest complaints and relations,doing all relevant admin involved, relief night manager duties,training of new staff.