Experience

New York State Board of Law Examiners
• United States
• 1 - 100 Employee
• Assistant Court Analyst

  • Nov 2022 - Present

NYS Board Of Law Examiners
• Junior Court Analyst

  • Jul 2019 - Nov 2022


New York State Office of Children and Family Services

• United States
• Government Administration
• 1 - 100 Employee

• Call Center Representative

  • Aug 2016 - Jun 2019

  ♦ Receives phone call inquiries from the public about New York State workers’ compensation claims and licensing; Department of Health adult care facilities, homecare hospice, hospital and nursing home intake and Office of Alcoholism and Substance Abuse Services credentialing. ♦ Gathers information from callers, consults call center procedures and subject matter experts to provide clear and concise answers to inquiries consistent with state laws. ♦ Drafts written summaries/reports for each phone call inquiry. ♦ Acts as a support supervisor and provides assistance to co-workers. ♦ Provides feedback to supervisors on the content and organization of call center script. ♦ Conducts initial testing of call center script after changes are implemented. Show less



Schenectady VanCurler Music

• United States
• Mental Health Care

• Manager

  • Aug 2006 - May 2016

  ♦ Received phone, e-mail and in person requests from school district business representatives and musicians. Frequently compiled information into reports, including business policies and procedures. Negotiated solutions to resolve ongoing and outstanding problems with various customers. ♦ Congregated information and researched music publishers’ inventories for requested products. Verbally reviewed the inventory information and rules with customers. ♦ Gathered pricing materials and information and presented school district business representatives and musicians with pricing guidelines and availability through e-mail or phone. ♦ Negotiated sheet music pricing/shipping fees and resolved issues with music publishers, on behalf of various business representatives and customers. ♦ Provided guidance to musicians on copyright laws and rules, based upon gathered information and individual needs. ♦ Assisted with the recruitment and training of new staff. ♦ Supervised staff and evaluated their job performance. Worked with staff to resolve office issues, as they arose. ♦ Developed and implemented social media marketing plan to publicize sales and improve revenue. ♦ Monitored and documented inventory stock levels for future orders. Prepared written reports, including applicable policies and procedures. ♦ Prepared and maintained financial records for various Internet-based purchases. Highlighted applicable rules and regulations. ♦ For all sheet music requests related to a New York State School Music Association (NYSSMA)-sanctioned event, consulted the rules and guidelines contained in the NYSSMA manual to determine the appropriate sheet music selection. Show less



Fact Finders Inc.

• United States
• Market Research
• 1 - 100 Employee

• Professional Research Interviewer

  • May 2003 - Sep 2003

  Conducted telephone surveys to solicit opinions on products. Clearly recorded survey data for quality assurance. • Contacted approximately 50 individuals per night. • Recorded data using customer relationship management (CRM) software. Conducted telephone surveys to solicit opinions on products. Clearly recorded survey data for quality assurance. • Contacted approximately 50 individuals per night. • Recorded data using customer relationship management (CRM) software.