Experience

Eastman Park Micrographics, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Engineer

  • May 2014 - Present

  I was assigned to an array of E.P.M. customers for whom I tested, diagnosed, serviced, repaired, and reassembled Micrographics equipment. I constructed a template for customer success including schedules for preventative maintenance, wrote/prepared intelligible documentation, and inventoried customer parts into an organized system. This provided a dramatic turn-around in customer relations, and adopted a maintenance program with an emphasis on quality and customer satisfaction. I was assigned to an array of E.P.M. customers for whom I tested, diagnosed, serviced, repaired, and reassembled Micrographics equipment. I constructed a template for customer success including schedules for preventative maintenance, wrote/prepared intelligible documentation, and inventoried customer parts into an organized system. This provided a dramatic turn-around in customer relations, and adopted a maintenance program with an emphasis on quality and customer satisfaction.



Imaging 411 inc

• United States
• Information Technology & Services
• 1 - 100 Employee

• Field Service Engineer

  • May 2014 - Feb 2015



Eastman Kodak Company

• Manufacturing
• 700 & Above Employee

• Field Service Engineer

  • Jun 2000 - Sep 2013

  While at Eastman Kodak I provided on-site technical support in solving hardware and/or software problems on various electronic products including: digital projectors, digital and analog media storage systems, optics, printers, and digital photo kiosks within unique customer environments. I was entrusted with handling delicate accounts. Subsequently resulting in customer satisfaction, newly acquired contracts, or renewals on many instances. While at Eastman Kodak I provided on-site technical support in solving hardware and/or software problems on various electronic products including: digital projectors, digital and analog media storage systems, optics, printers, and digital photo kiosks within unique customer environments. I was entrusted with handling delicate accounts. Subsequently resulting in customer satisfaction, newly acquired contracts, or renewals on many instances.



Bell and Howell

• United States
• Automation Machinery Manufacturing
• 500 - 600 Employee

• Field Service Engineer

  • Jun 1999 - Jun 2000

  My previous employer of 22+ years: TAB Products Co. was absorbed by Bell & Howell. In this scenario I transitioned into the role of a Support Engineer specializing in robotics. I excelled at servicing high-demand 24/7 accounts while working in conjunction with VAR’s, manufacturers, integrators & end-users to install, train, and maintain equipment to the manufacturer’s standards and specifications. I worked on an array of equipment such as scanners, printers, storage, raid system’s NAS Systems, optical robotics, jukeboxes, tape silos (tape library), Magnetic Drives etc. Show less



TAB Products, llc

• Greater Los Angeles Area. CA.

• Sr. Field Service Engineer

  • Nov 1977 - Jun 1999

  Entry level associate Field Service Engineer – Senior Field Service Engineer competent and versatile professional with extensive expertise in customer service honed by more than 22+ years of experience in the field. Highly analytical, with strong problem-solving skills in addressing and resolving complex issues by investigating both the surface and root cause. Quick-witted, capable of maintaining a calm demeanor in dealing with priorities, critical projects, and complicated situations. Equipped with advanced negotiation and interpersonal skills necessary in establishing and maintaining harmonious client relationships. Articulate communicator equipped with technical proficiency Show less