Modern Workplace Lead

• Oct 2020 - Present

Infrastructure Consultant

• Nov 2019 - Oct 2020

Work on the full lifecycle of projects, beginning with the gathering of requirements from the client, liaising with third-parties, product comparisons and demos, technical project planning, implementation, handover to client and/or workshops, production of documentation and initial support. - Network audits undertaken to identify weaknesses, systems not adhering to best practises and areas requiring improvement in technologies such as Active Directory, Exchange Server, SQL Server, Hyper-V, storage arrays, backups, MDM, patch management, etc. - Microsoft Azure implemented on numerous occasions. - Microsoft Office 365 implementations and Hybrid migration from Exchange Server 2010-2019 - Mimecast implementations with message hygiene, archiving and Business Continuity. - VMware implemented on numerous occasions. Show less

Infrastructure Architect

• May 2019 - Oct 2019

Worked on the roadmap for Infrastructure transformation, procurement and vendor selection covering End User Compute (EUC hardware, Windows 10 Enterprise, EM&S, Autopilot, G Suite / Office 365, AD migration) and Hosting (Azure, AWS). Worked with technical leads, delivery teams, operational staff, business representatives and third-party vendors to create EUC roadmap and technical direction. Worked on the roadmap for Infrastructure transformation, procurement and vendor selection covering End User Compute (EUC hardware, Windows 10 Enterprise, EM&S, Autopilot, G Suite / Office 365, AD migration) and Hosting (Azure, AWS). Worked with technical leads, delivery teams, operational staff, business representatives and third-party vendors to create EUC roadmap and technical direction.

Infrastructure Engineer

• Feb 2018 - Apr 2019

Worked on the full lifecycle of projects, gathering of requirements, liaising with stakeholders, product comparisons, technical project planning, implementation and handover, production of documentation and training, initial support. - Network audits undertaken to identify weaknesses, systems not adhering to best practises and areas requiring improvement in technologies such as Active Directory, Exchange Server, SQL Server, Hyper-V, storage arrays, backups, MDM, patch management, etc. - Microsoft Azure and Office 365 implementation including Hybrid migration from Exchange Server 2010. - Mimecast implementation including message hygiene, archiving and Business Continuity. - IT recovery and reconciliation programme. Migrating some IT infrastructure to Azure SaaS & IaaS in the process reducing Datacentre footprint and cost by 50% - 3rd line support ticket escalations from ServiceDesk. Show less

ICT Technical Support Engineer

• Apr 2012 - Feb 2018

- Providing 2nd and 3rd line support with customer service skills of the highest caliber to 650 local users & remote assistance across 5 sites globally, whilst providing guidance, documentation and mentoring for Service Desk Analysts to streamline support processes. - Project Lead on Office 365 migration. Project included setup and design of Azure AD and Office 365 Hybrid solution and migration of users. Including maintenance of both Office 365 and MS Azure infrastructures. - Setup and Management of new and existing Server and Network Infrastructures. - Experienced to a high level in MS Windows Server 2008/R2; 2012/R2 & 2016, Azure Cloud services and Office 365, Hyper-V, MS Exchange, MS Active Directory, DNS/DHCP, Group Policy Management, Microsoft Windows Server Deployment/Management - Assistance in deployment of large software projects, Skype For Business, VMware Horizon, Citrix and VMware infrastructure. - Supporting and maintaining the Cisco Network infrastructure. - Supporting systems including MS Exchange 2010/2013 and Exchange365, Symantec Vault, Blackberry Enterprise Server, VMware AirWatch, Sophos Endpoint Protection, Symantec PGP Encryption, Netop, Websense, Office365, Skype for Business/365, Windows 7 & 10, Windows Server 2012 & 2016, MS SQL 2008-2016. Show less

UK Regional Systems Administrator

• Jun 2010 - Mar 2012

Regional Systems Administrator, together with the IT team managing the hotels Information systems as well as working on new projects. Delivering 1st, 2nd and 3rd level support within the company. Systems include: * Opera, Micros, Vingcard, Carlson Connect, VDA & ETV guest entertainment, * Windows and Server solutions up to 2008 R2, Active Directory, Exchange, Networking, SQL Server up to 2008 R2 Recent Projects include: * Installing and setting up Blackberry Enterprise Server, rolling out new phones. * Liaising with Interact on rolling out a new Intranet application. * Assisting in the installation and setup of Sharepoint 2010 and SQL 2008 R2 Show less

Onsite Champion based at Verizon Business

• Jun 2008 - Apr 2010

At Verizon I worked with a dynamic and experienced team, responsibilities are as follows :* Provided 2nd and 3rd level support to a wide range of high profile customers* Ensured that a high quality of service was provided within my area of operation* Provided senior level onsite support to Verizon Business* Assisted with creating innovative solutions in order to retain and grow existing technical accounts

Remote Systems Engineer

• Oct 2007 - Jun 2008

I worked as a remote engineer* Provided senior level remote support (Tier 2) to my company’s clients* Ensured that a high quality of service was provided within my area of operation* Assisted with creating innovative solutions in order to retain and grow existing technical accounts

System Network Administrator & Junior Developer

• Jun 2006 - Sep 2007

Developing: Maintenance on company website as well as sub companies’ websites (PSS, HolaSA). Developing of new software for company Call Centre and IT support department. Support: Provide IT support for users at the following airports Johannesburg, Cape Town, Durban, George, Port Elizabeth, Bloemfontein and the Head Office at Bedfordview where I was last stationed. Developing: Maintenance on company website as well as sub companies’ websites (PSS, HolaSA). Developing of new software for company Call Centre and IT support department. Support: Provide IT support for users at the following airports Johannesburg, Cape Town, Durban, George, Port Elizabeth, Bloemfontein and the Head Office at Bedfordview where I was last stationed.