Network Administrator

• Mar 2021 - Present

Support Analyst

• Apr 2020 - Mar 2021

IT Assistant

• Jul 2019 - Mar 2020

Academic Technology Tutor

• Sep 2017 - Jun 2019

Served as a learning resource in multiple modalities, including 1:1 tutoring, small group tutoring, supplemental instruction and the facilitation of study groups • Promote a positive academic culture of independent learning and growth mindset within the scope and resources of a tutor • Document service and communication transactions in a timely and thorough manner • Support onboarding and training of new student employees Served as a learning resource in multiple modalities, including 1:1 tutoring, small group tutoring, supplemental instruction and the facilitation of study groups • Promote a positive academic culture of independent learning and growth mindset within the scope and resources of a tutor • Document service and communication transactions in a timely and thorough manner • Support onboarding and training of new student employees

IT Support Specialist

• Aug 2015 - Jun 2017

• Assist faculty and staff via phone, remotely or in person with any IT needs • Troubleshoot daily IT tickets submitted by Campus staff, faculty and students • Install, configure, and update software and hardware on desktops and laptops for students, faculty, and staff on a daily basis • Maintain equipment throughout the campus such as, CISCO phones, computer desktops, laptops, projectors in classrooms, printers, any plug and play devices, and mobile devices • Provide support in the… Show more • Assist faculty and staff via phone, remotely or in person with any IT needs • Troubleshoot daily IT tickets submitted by Campus staff, faculty and students • Install, configure, and update software and hardware on desktops and laptops for students, faculty, and staff on a daily basis • Maintain equipment throughout the campus such as, CISCO phones, computer desktops, laptops, projectors in classrooms, printers, any plug and play devices, and mobile devices • Provide support in the Library and Learning center to ensure Desktop and Macintosh computers running efficiently • Re-imaging of desktops and laptops on a need basis ready for use by staff, faculty and students. • Provide support to community partners visiting our campus utilizing the equipment • Provide tutoring services to students with PC Hardware Software installation and configuration for their respected courses • Maintain the Server Room in the campus organized and monitoring its performance • Create/update Inventory once every quarter with campus equipment Show less • Assist faculty and staff via phone, remotely or in person with any IT needs • Troubleshoot daily IT tickets submitted by Campus staff, faculty and students • Install, configure, and update software and hardware on desktops and laptops for students, faculty, and staff on a daily basis • Maintain equipment throughout the campus such as, CISCO phones, computer desktops, laptops, projectors in classrooms, printers, any plug and play devices, and mobile devices • Provide support in the… Show more • Assist faculty and staff via phone, remotely or in person with any IT needs • Troubleshoot daily IT tickets submitted by Campus staff, faculty and students • Install, configure, and update software and hardware on desktops and laptops for students, faculty, and staff on a daily basis • Maintain equipment throughout the campus such as, CISCO phones, computer desktops, laptops, projectors in classrooms, printers, any plug and play devices, and mobile devices • Provide support in the Library and Learning center to ensure Desktop and Macintosh computers running efficiently • Re-imaging of desktops and laptops on a need basis ready for use by staff, faculty and students. • Provide support to community partners visiting our campus utilizing the equipment • Provide tutoring services to students with PC Hardware Software installation and configuration for their respected courses • Maintain the Server Room in the campus organized and monitoring its performance • Create/update Inventory once every quarter with campus equipment Show less

Infantry Squad Leader

• Nov 2010 - Apr 2015

•Served as a Sergeant / front line supervisor in a Light Infantry Company of 140 Personnel •Personally responsible for the welfare, fitness, morale and discipline of a 9 man squad, including the individual training and maintenance of their equipment •Primary instructor and advisor to a 9 man squad, in the matters of tactics, personnel management and junior leader development •Forecasted and adjusted decisions in a high-pressure environment •Successfully directed my team's tactical… Show more •Served as a Sergeant / front line supervisor in a Light Infantry Company of 140 Personnel •Personally responsible for the welfare, fitness, morale and discipline of a 9 man squad, including the individual training and maintenance of their equipment •Primary instructor and advisor to a 9 man squad, in the matters of tactics, personnel management and junior leader development •Forecasted and adjusted decisions in a high-pressure environment •Successfully directed my team's tactical employment during offensive and defensive operations •Accountable for the handling and maintenance of all assigned equipment worth in excess of $30,000, with no losses over several years in an ever changing environment Show less •Served as a Sergeant / front line supervisor in a Light Infantry Company of 140 Personnel •Personally responsible for the welfare, fitness, morale and discipline of a 9 man squad, including the individual training and maintenance of their equipment •Primary instructor and advisor to a 9 man squad, in the matters of tactics, personnel management and junior leader development •Forecasted and adjusted decisions in a high-pressure environment •Successfully directed my team's tactical… Show more •Served as a Sergeant / front line supervisor in a Light Infantry Company of 140 Personnel •Personally responsible for the welfare, fitness, morale and discipline of a 9 man squad, including the individual training and maintenance of their equipment •Primary instructor and advisor to a 9 man squad, in the matters of tactics, personnel management and junior leader development •Forecasted and adjusted decisions in a high-pressure environment •Successfully directed my team's tactical employment during offensive and defensive operations •Accountable for the handling and maintenance of all assigned equipment worth in excess of $30,000, with no losses over several years in an ever changing environment Show less