Experience

Family Entertainment Group, LLC
• United States
• Entertainment
• 100 - 200 Employee
• AGM

  • Aug 2021 - Present

Cheddar's Scratch Kitchen
• United States
• Restaurants
• 700 & Above Employee
• Manager

  • Jun 2019 - Aug 2021

Pei Wei
• United States
• Restaurants
• 500 - 600 Employee
• General Manager

  • Apr 2016 - Jun 2019


Dave & Buster's

• United States
• Entertainment Providers
• 1 - 100 Employee

• Restaurant Manager

  • Feb 2012 - Mar 2016

  Accountable for managing multiple areas of a high paced, high volume store, which accomplishes yearly sales of $14 million and spans over 60,000 sq. feet. Flexible in managing areas simultaneously such as, dining room, bar, gaming, winners circle, private events, and street team promotional events. In charge of hiring, training, scheduling, and developing wait staff. Often in charge of event planning and execution. Assists in marketing through community promotions. Manages over 150 employees at any given time. * Increased profitability for every quarter since starting with the company. * Improved guest satisfaction by 10% proven by guest pulse surveys. * Developed a strong wait staff by conducting one on one performance appraisals. Show less



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Restaurant Manager

  • Mar 2011 - Feb 2012

  Accountable for day-to-day management of multiple restaurant outlets; responsibilities including staffing, training, beverage purchasing, cost control and achieving high levels of customer service. Directed a team of 25, managed annual outlet revenues of $1 million. Reported directly to the Regional Director of Operations. * Reduced labor and beverage costs by 10% through waste elimination strategies and increased training. * Constantly resolved challenging issues and customer service situations by devising creative solutions. Show less



Ruby Tuesday

• Netherlands
• Apparel & Fashion

• Restaurant Manager

  • Mar 2005 - Mar 2011

  Promoted to management position due to exemplary performance. Managed a team of 30 professionals ensuring excellent customer service. Accountable for scheduling, training, organization and overall shift success. * Spearheaded training program designed to teach servers proactice methods of dealing with difficult customers. * Successfully adapted to running the restaurant via corporate channels, trained others on protocols and procedures to continually improve performance levels. Promoted to management position due to exemplary performance. Managed a team of 30 professionals ensuring excellent customer service. Accountable for scheduling, training, organization and overall shift success. * Spearheaded training program designed to teach servers proactice methods of dealing with difficult customers. * Successfully adapted to running the restaurant via corporate channels, trained others on protocols and procedures to continually improve performance levels.



Bravo Brio Restaurant Group

• United States
• Restaurants
• 400 - 500 Employee

• Bartender, Server and Shift Leader

  • Mar 2003 - Mar 2005

  Mastered multiple positions during my tenure. Utilized strong interpersonal and relationship building skills to increase customer satisfaction levels. * Trained team members on effective time management and customer service skills. * Served as a role model to the team for ensuring a positive guest experience each and every time. Mastered multiple positions during my tenure. Utilized strong interpersonal and relationship building skills to increase customer satisfaction levels. * Trained team members on effective time management and customer service skills. * Served as a role model to the team for ensuring a positive guest experience each and every time.