Experience

PressGo Digital

• United States
• Design Services
• 1 - 100 Employee

• Director of Outreach and Lead Photographer

  • Jan 2023 - Present

  Director of Outreach and head of sales. Also, lead photographer for commercial, staff, and event photography. Director of Outreach and head of sales. Also, lead photographer for commercial, staff, and event photography.



Aligned (formerly Advanced Management for Chiropractors)

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Coordinator

  • May 2018 - Dec 2022



Availity

• Jacksonville, Florida Area

• Client Services Representative

  • Mar 2018 - May 2018

  • Provides web and portal administrative support for various online accounts and applications • Responds to requests for product support via multiple sources such as phone and e-mail • Applies knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff • Documents problem status and resolution • Provides web and portal administrative support for various online accounts and applications • Responds to requests for product support via multiple sources such as phone and e-mail • Applies knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff • Documents problem status and resolution



House of Leaf & Bean

• Jacksonville, Florida Area

• Assistant General Manager

  • Sep 2017 - Feb 2018

  • Trained baristas, cashiers, wait staff, and tofu production staff • Maintained ServSafe health and safety standards by implementing best practices and procedures • Assisted management with scheduling, interviewing, food production, customer relations, marketing, graphic design, inventory, ordering, and more • Ordered, installed, and operated coffee equipment • Operated and maintained heavy industrial machinery for tofu production • Trained baristas, cashiers, wait staff, and tofu production staff • Maintained ServSafe health and safety standards by implementing best practices and procedures • Assisted management with scheduling, interviewing, food production, customer relations, marketing, graphic design, inventory, ordering, and more • Ordered, installed, and operated coffee equipment • Operated and maintained heavy industrial machinery for tofu production



LAS Liberty School

• Ghana

• High School Teacher

  • Jul 2016 - Jun 2017

  • Created and implemented American style curricula for 7th -12th grade students • Managed diverse classes of 8 to 12 students while maintaining discipline and order • Developed and executed disciplinary actions protocols • Chaperoned field trips and planned out-of-class activities • Coached and managed high school boys soccer team • Organized and managed high school chess club • Created and implemented American style curricula for 7th -12th grade students • Managed diverse classes of 8 to 12 students while maintaining discipline and order • Developed and executed disciplinary actions protocols • Chaperoned field trips and planned out-of-class activities • Coached and managed high school boys soccer team • Organized and managed high school chess club



iArk English School

• Dalian, Liaoning, China

• ESL Teacher

  • Jan 2015 - Jun 2016

  • Taught groups of Chinese children from 1st – 12th grade, using curriculum provided by the school as well as alternate materials to enhance English ability • Assessed students’ progress through tests, both oral and written, and through informal observance of students’ progress in the classroom • Scheduled meetings with parents to review child behavior and discuss improvements • Saved school thousands of dollars by repairing company and staff computers during personal time • Taught groups of Chinese children from 1st – 12th grade, using curriculum provided by the school as well as alternate materials to enhance English ability • Assessed students’ progress through tests, both oral and written, and through informal observance of students’ progress in the classroom • Scheduled meetings with parents to review child behavior and discuss improvements • Saved school thousands of dollars by repairing company and staff computers during personal time



North Greenville University

• Tigerville, South Carolina

• Helpdesk Technician

  • Dec 2010 - Jan 2014

  • Resolved computer related issues and completed various installations on Mac, Windows and Linux OS devices • Repaired a variety of computer hardware and devices including printers, scanners, fax machines, and projectors • Fixed systems issues including viruses, rootkits, malware, driver related, and OS related • Helped manage and support a network of over 3000 students and staff • Optimized department efficiency by organizing office and storage space, as well as seeking out and completing neglected duties Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Helpdesk Technician

  • Apr 2012 - Dec 2012

  • Provided bilingual (French-English) Tier One technical support for Samsung products • Resolved hundreds of technical issues each day via phone for a wide range of devices including laptops, smartphones, tablets, printers, and televisions • Improved company-client relations by resolving customer complaints and managing difficult situations • Provided bilingual (French-English) Tier One technical support for Samsung products • Resolved hundreds of technical issues each day via phone for a wide range of devices including laptops, smartphones, tablets, printers, and televisions • Improved company-client relations by resolving customer complaints and managing difficult situations



Barnes & Noble, Inc.

• Greenville, South Carolina Area

• Helpdesk Technician

  • Apr 2012 - Dec 2012

  • Provided service and sales assistance for Nook eReaders and Tablets • Resolved technical issues by re-imaging, replacing, and updating devices • Provided customer assistance for all store services and products including book floor and Starbucks Cafe • Stocked and maintained products in store • Provided service and sales assistance for Nook eReaders and Tablets • Resolved technical issues by re-imaging, replacing, and updating devices • Provided customer assistance for all store services and products including book floor and Starbucks Cafe • Stocked and maintained products in store