Experience

CXC Simulations

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2020 - Present

  Being a Customer Service Agent for CXC Simulations provides me with daily challenges that expand my understanding of technology and our client's needs. I work closely with the owners of our racing simulators to provide a bespoke customer service experience that adds value to our already amazing product. From solving technical issues to training drivers on how to use the software and better their lap times, every day brings growth. Being a Customer Service Agent for CXC Simulations provides me with daily challenges that expand my understanding of technology and our client's needs. I work closely with the owners of our racing simulators to provide a bespoke customer service experience that adds value to our already amazing product. From solving technical issues to training drivers on how to use the software and better their lap times, every day brings growth.



Mars Air Systems

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Account Management for Customer Satisfaction & Inside Sales

  • Feb 2015 - Feb 2019

  I am essentially a "Product Specialist" by any other name, and I am comfortable with as many hats as my position requires. I provide product quotations and support to the outside sales force based off of specific job application information, managing 26 national sales rep firms and 13 International sales rep firms throughout the Middle East and Canada. I provide product and order support via E-mail and over the phone as well as train Sales Rep Firms on product application and package offerings. I train our employees on our products and procedures and make sure our team is up to speed.I have memorized all of our standard and custom offerings as well as our uniquely engineered products for special applications. Working alongside each department, I ensure order accuracy and see to it that all our promises and commitments are met and that everyone is satisfied.



Loren Electric Signs

• Service & IT Manager

  • Oct 2013 - Feb 2015

  As the Service & IT Manager, I oversaw day to day IT requirements: troubleshooting software, assessing hardware issues and installations, keeping our network secure, and general maintenance. I was the Installation Coordinator for my company and facilitated the installation of a new domain server system onto company-wide workstations with minimal disruption to workflow. I installed hardware and peripherals such as monitors, printers, webcams, and AV-equipment, and oversaw installations and updates for company-wide software packages like drivers, licenses, automatic updates, and more. I was responsible for tracking job costs, employee hours, material usage, and deadline management and consistently helped our team meet financial goals and delivery dates. I also coordinated with external vendors for service calls, permit procurement, invoicing, and site surveys. I am a problem solver, so when issues arose, I researched and delivered solutions to software and hardware problems using our vendors and expert-based media. I was a team guide and supported technicians in the field with software hardware resolutions, directions for installations, and contract specifications.



Target Electric Construction

• Assistant Project Manager

  • Nov 2010 - Feb 2015

  I had many responsibilities as the Assistant Product Manager including coordinating with customers and field contractors for house calls and residential tasks, as well as project planning and client support. I oversaw finances, budgeting such as overrun, cost-estimates, and analysis in collaboration with the Manager. I was additionally responsible for repairing Pep Boys automated lighting systems throughout Southern California and successfully managed a demolition and renovation project for the US Social Security Office contract for $1M+.I was tasked with user education and scheduled and wrote public facing informational releases, basic marketing and advertising write-ups, and documentation. I also operated our ticketing system to record, manage, and close requests, run usage reports, and tracked our projects in meticulous detail.