Customer Service Specialist

• May 2021 - Present

Delivery Specialist

• Aug 2020 - May 2021

● Was awarded Delivery Driver of the Month on my 3rd month of the job during our busiest season of the year - this was out of the entire delivery station which employs hundreds of delivery drivers ● Responsible for picking up, processing, sorting, transporting, and delivering 200-300 packages on every route. ● Utilizes apps and software in order to track and process both packages a deliveries ● Was awarded Delivery Driver of the Month on my 3rd month of the job during our busiest season of the year - this was out of the entire delivery station which employs hundreds of delivery drivers ● Responsible for picking up, processing, sorting, transporting, and delivering 200-300 packages on every route. ● Utilizes apps and software in order to track and process both packages a deliveries

Event Host

• Aug 2019 - Mar 2020

● Hosted facilities and parties. Supervised the arena to make sure the games ran properly. ● Delivered tours, briefings, and instructions on our facility. Opened up and closed down the arcade and arena. ● Fixed and maintained arcade machines. Kept our building clean and facilities well stocked ● Hosted facilities and parties. Supervised the arena to make sure the games ran properly. ● Delivered tours, briefings, and instructions on our facility. Opened up and closed down the arcade and arena. ● Fixed and maintained arcade machines. Kept our building clean and facilities well stocked

Account Executive

• Jul 2018 - Apr 2019

● Managed over 140 accounts through Salesforce. Cold-called 80+ businesses each day, sent emails, set up meetings, presented Yelp’s products, closed deals. ● Was on Yelp’s #1 local sales team and was responsible for testing pilot programs ● Optimized advertisement content for restaurants, home, financial, health, software development, and marketing services and gave exceptional account service to strengthen customer loyalty ● Managed over 140 accounts through Salesforce. Cold-called 80+ businesses each day, sent emails, set up meetings, presented Yelp’s products, closed deals. ● Was on Yelp’s #1 local sales team and was responsible for testing pilot programs ● Optimized advertisement content for restaurants, home, financial, health, software development, and marketing services and gave exceptional account service to strengthen customer loyalty

Business Development Representative

• Nov 2017 - Mar 2018

● Prospected warm & cold leads. Communicated with IT, Operations, and Marketing Managers. ● Gave demos of Prysm's solutions ● Set up AE meetings with qualified prospects ● Prospected warm & cold leads. Communicated with IT, Operations, and Marketing Managers. ● Gave demos of Prysm's solutions ● Set up AE meetings with qualified prospects

Business Development Fellow

• Apr 2017 - Jun 2017

● Selected in the top 8% of applicants for a competitive Business Development Fellowship offered to high potential college seniors in California preparing for an SDR role in technology startups ● Interned at Talend (NASDAQ: TLND) o Prospected 100s of warm & cold leads speaking to IT Managers responsible for Big Data projects o Built and refined scripts, meticulously recorded all activities in Salesforce o Helped drive prospects to field marketing events [and set demos for Account Executive team] ● Rigorously trained in SVA’s Conversational Selling Methodology for SDRs o 180 hours of classroom work plus independent and group projects supervised by trainer and coaching team o SDR challenges: nurturing coachability through growth mindset approach; building strategies for empathizing and challenging prospects through questions; developing and practicing a natural, question-based sales call flow; writing actionable, clear, and empathetic prospecting emails; and strategically organizing daily tasks for effective results o EQ challenges: developing self-awareness, developing empathy, understanding multiple perspectives, sustaining motivation through obstacles, giving and receiving feedback, and implementing strategies for self-regulation, particularly through experiences of rejection when prospecting ● Mentored 1:1 by a high-performing Account Executive at LinkedIn ● Job-shadowed SDRs at Talend ● Trained and tested on Sales tools, e.g. Salesforce, Persist IQ, Connect and Sell Show less

Development Technician

• Nov 2013 - Jun 2017

● Consulted and helped customers check out film equipment ● Collaborated with students about their equipment needs through calls and emails ● Trained new hires on how to work with all of our camera and sound devices ● Scheduled and inspected over 500 orders of film gear ● Tested hundreds of camera and sound devices while fixing any broken equipment ● Consulted and helped customers check out film equipment ● Collaborated with students about their equipment needs through calls and emails ● Trained new hires on how to work with all of our camera and sound devices ● Scheduled and inspected over 500 orders of film gear ● Tested hundreds of camera and sound devices while fixing any broken equipment

Junior Sales Representative

• Jul 2015 - Sep 2015

● Won 1st place in a sales competition during my first full month ● Was consistently at the top of my peer group ● Cold called about 200 businesses each day ● Made over 50 sales ● Won 1st place in a sales competition during my first full month ● Was consistently at the top of my peer group ● Cold called about 200 businesses each day ● Made over 50 sales