Experience

Venture Captive Management

• United States
• Insurance
• 1 - 100 Employee

• IT Manager

  • 2018 - Present

  𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐃𝐄𝐕𝐄𝐋𝐎𝐏𝐌𝐄𝐍𝐓; Conduct quarterly trainings with a minimum of 12 team members in basic software utilization and workload coordination for new hires. Facilitate new client onboarding for policy management systems on an average of once monthly. Design training curriculum for both team members and clients. Facilitate refresher trainings at the request of the CEO for at-risk team members. 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖 𝐎𝐑𝐆𝐀𝐍𝐈𝐙𝐀𝐓𝐈𝐎𝐍 𝐀𝐍𝐃 𝐏𝐄𝐑𝐒𝐎𝐍𝐍𝐄𝐋… Show more 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐃𝐄𝐕𝐄𝐋𝐎𝐏𝐌𝐄𝐍𝐓; Conduct quarterly trainings with a minimum of 12 team members in basic software utilization and workload coordination for new hires. Facilitate new client onboarding for policy management systems on an average of once monthly. Design training curriculum for both team members and clients. Facilitate refresher trainings at the request of the CEO for at-risk team members. 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖 𝐎𝐑𝐆𝐀𝐍𝐈𝐙𝐀𝐓𝐈𝐎𝐍 𝐀𝐍𝐃 𝐏𝐄𝐑𝐒𝐎𝐍𝐍𝐄𝐋 𝐏𝐋𝐀𝐂𝐄𝐌𝐄𝐍𝐓; Oversee the orchestration of workflows that support cross-functional task execution. Monitor and assess the needs of three business lines to evaluate the order of urgency for task delegation and deliverable completion. Develop deliverables calendars to guarantee the timely execution of delegated tasks, including conducting follow-ups and issuing corrective actions. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Manage three projects simultaneously regarding system rollouts and overhaul developments. Formulate budget forecasts for each project to submit for CEO approval. Liaises between vendors, developers, and internal executives regarding project progress and underwriting departments. 𝐏𝐄𝐑𝐅𝐎𝐑𝐌𝐀𝐍𝐂𝐄 𝐄𝐕𝐀𝐋𝐔𝐀𝐓𝐈𝐎𝐍𝐒; Conduct weekly meetings to outline team priorities and to pinpoint team members needs to attain goals. Hold monthly meetings with individual team members to gauge performance, reiterate goals and initiatives, and identify any areas of team member concern. Lead annual evaluations based on individual date of hire and use notes from the course of the year to assess and determine performance quality. 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Oversee the updating of software, including calculating any potential downtime, guaranteeing client accessibility to third-party hardware and/or software, implementing installation. Review reports from network security software to review or identify any potential breaches or other suspicious behavior. Show less 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐃𝐄𝐕𝐄𝐋𝐎𝐏𝐌𝐄𝐍𝐓; Conduct quarterly trainings with a minimum of 12 team members in basic software utilization and workload coordination for new hires. Facilitate new client onboarding for policy management systems on an average of once monthly. Design training curriculum for both team members and clients. Facilitate refresher trainings at the request of the CEO for at-risk team members. 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖 𝐎𝐑𝐆𝐀𝐍𝐈𝐙𝐀𝐓𝐈𝐎𝐍 𝐀𝐍𝐃 𝐏𝐄𝐑𝐒𝐎𝐍𝐍𝐄𝐋… Show more 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐃𝐄𝐕𝐄𝐋𝐎𝐏𝐌𝐄𝐍𝐓; Conduct quarterly trainings with a minimum of 12 team members in basic software utilization and workload coordination for new hires. Facilitate new client onboarding for policy management systems on an average of once monthly. Design training curriculum for both team members and clients. Facilitate refresher trainings at the request of the CEO for at-risk team members. 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖 𝐎𝐑𝐆𝐀𝐍𝐈𝐙𝐀𝐓𝐈𝐎𝐍 𝐀𝐍𝐃 𝐏𝐄𝐑𝐒𝐎𝐍𝐍𝐄𝐋 𝐏𝐋𝐀𝐂𝐄𝐌𝐄𝐍𝐓; Oversee the orchestration of workflows that support cross-functional task execution. Monitor and assess the needs of three business lines to evaluate the order of urgency for task delegation and deliverable completion. Develop deliverables calendars to guarantee the timely execution of delegated tasks, including conducting follow-ups and issuing corrective actions. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Manage three projects simultaneously regarding system rollouts and overhaul developments. Formulate budget forecasts for each project to submit for CEO approval. Liaises between vendors, developers, and internal executives regarding project progress and underwriting departments. 𝐏𝐄𝐑𝐅𝐎𝐑𝐌𝐀𝐍𝐂𝐄 𝐄𝐕𝐀𝐋𝐔𝐀𝐓𝐈𝐎𝐍𝐒; Conduct weekly meetings to outline team priorities and to pinpoint team members needs to attain goals. Hold monthly meetings with individual team members to gauge performance, reiterate goals and initiatives, and identify any areas of team member concern. Lead annual evaluations based on individual date of hire and use notes from the course of the year to assess and determine performance quality. 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Oversee the updating of software, including calculating any potential downtime, guaranteeing client accessibility to third-party hardware and/or software, implementing installation. Review reports from network security software to review or identify any potential breaches or other suspicious behavior. Show less



Tyler Technologies

• United States
• Software Development
• 1 - 100 Employee

• Software Support Specialist

  • 2017 - 2018

  𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Delivered documentation of service requests and problem resolutions, and escalated issues requiring further investigation. Provided end user technical support, informational updates, troubleshooting and training measures. Ensured timely resolution to client service requests. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Directed operations for complex and advanced Information Technology environment and collaborated with executive teams from… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Delivered documentation of service requests and problem resolutions, and escalated issues requiring further investigation. Provided end user technical support, informational updates, troubleshooting and training measures. Ensured timely resolution to client service requests. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Directed operations for complex and advanced Information Technology environment and collaborated with executive teams from other departments to design strategies and streamline business processes based on department needs and utilized state of the art technology to align IT with business. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Streamlined setup and documentation procedures to drastically reduce testing setup defects, maintaining 100% data accuracy and integrity Show less 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Delivered documentation of service requests and problem resolutions, and escalated issues requiring further investigation. Provided end user technical support, informational updates, troubleshooting and training measures. Ensured timely resolution to client service requests. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Directed operations for complex and advanced Information Technology environment and collaborated with executive teams from… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Delivered documentation of service requests and problem resolutions, and escalated issues requiring further investigation. Provided end user technical support, informational updates, troubleshooting and training measures. Ensured timely resolution to client service requests. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Directed operations for complex and advanced Information Technology environment and collaborated with executive teams from other departments to design strategies and streamline business processes based on department needs and utilized state of the art technology to align IT with business. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Streamlined setup and documentation procedures to drastically reduce testing setup defects, maintaining 100% data accuracy and integrity Show less



Georgia Department of Human Resources

• Government Administration
• 400 - 500 Employee

• NeoGov Systems Administrator

  • 2017 - 2017

  𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Excelled as an Integration Test Analyst and subject matter expert in testing/assessing software functions and performance. Prepared datasets, security groups, and implemented security levels within NeoGov test environment. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Maintained security posture with industry standard techniques such as establishing baselines and system monitoring. Conceptualized process improvements that improve operational… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Excelled as an Integration Test Analyst and subject matter expert in testing/assessing software functions and performance. Prepared datasets, security groups, and implemented security levels within NeoGov test environment. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Maintained security posture with industry standard techniques such as establishing baselines and system monitoring. Conceptualized process improvements that improve operational efficiency and ensure data security. 𝐏𝐄𝐑𝐅𝐎𝐑𝐌𝐀𝐍𝐂𝐄 𝐄𝐕𝐀𝐋𝐔𝐀𝐓𝐈𝐎𝐍𝐒; Developed and prepared test plans/cases to execute against identified requirements. Led test project team for systems integration testing of application releases. Evaluated user needs and system functionality by examining systems and interviewing management and employees, devising networking strategies and mapping for maximum functionality. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Completed the NeoGov Implementation project according to schedule, achieving 100% process implementation. ➛ Completed the implementation departmentwide and fully trained in house staff with a working calendar of a planned training schedule for the remaining 3K+ State employees within 3 months. Show less 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Excelled as an Integration Test Analyst and subject matter expert in testing/assessing software functions and performance. Prepared datasets, security groups, and implemented security levels within NeoGov test environment. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Maintained security posture with industry standard techniques such as establishing baselines and system monitoring. Conceptualized process improvements that improve operational… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Excelled as an Integration Test Analyst and subject matter expert in testing/assessing software functions and performance. Prepared datasets, security groups, and implemented security levels within NeoGov test environment. 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Maintained security posture with industry standard techniques such as establishing baselines and system monitoring. Conceptualized process improvements that improve operational efficiency and ensure data security. 𝐏𝐄𝐑𝐅𝐎𝐑𝐌𝐀𝐍𝐂𝐄 𝐄𝐕𝐀𝐋𝐔𝐀𝐓𝐈𝐎𝐍𝐒; Developed and prepared test plans/cases to execute against identified requirements. Led test project team for systems integration testing of application releases. Evaluated user needs and system functionality by examining systems and interviewing management and employees, devising networking strategies and mapping for maximum functionality. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Completed the NeoGov Implementation project according to schedule, achieving 100% process implementation. ➛ Completed the implementation departmentwide and fully trained in house staff with a working calendar of a planned training schedule for the remaining 3K+ State employees within 3 months. Show less



Department of Veteran's Affairs

• United States
• Medical Practices
• 100 - 200 Employee

• IT Specialist Inet/System Administrator

  • 2006 - 2015

  𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Steered the development efforts of a new strategy for IT, and interfaced with executives and vendors at various levels to collaborate on the product requirements, and clearly defined single points of failure and mitigated. 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐅𝐀𝐂𝐈𝐋𝐈𝐓𝐀𝐓𝐈𝐎𝐍; Developed new theories, architectures, concepts, principles, standards, and methods in IT security, and advised other IT experts and agencies on a variety of situations and… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Steered the development efforts of a new strategy for IT, and interfaced with executives and vendors at various levels to collaborate on the product requirements, and clearly defined single points of failure and mitigated. 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐅𝐀𝐂𝐈𝐋𝐈𝐓𝐀𝐓𝐈𝐎𝐍; Developed new theories, architectures, concepts, principles, standards, and methods in IT security, and advised other IT experts and agencies on a variety of situations and issues that involve applying or adapting new theories, architectures, concepts, principles, standards, methods, or practices 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Championed all activities related to the network redesigns, including installation, storage, operation, database, deployment and maintenance of telecommunications, and network systems for support of wireless network sites ensuring 100% availability. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Integrated the use of SharePoint farms to the VA's infrastructure to allow the use of SharePoint dashboard and workflows to streamline sharing large quantities of documents over email which was crippling the network. ➛ Developed a trainer platform for administrative users at the service level to maintain the service level portal. ➛ Incorporated and managed an enterprise content management system for the development of 508 compliant websites with 100% compliance to VA's best practices consistently for 9 years. Show less 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Steered the development efforts of a new strategy for IT, and interfaced with executives and vendors at various levels to collaborate on the product requirements, and clearly defined single points of failure and mitigated. 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐅𝐀𝐂𝐈𝐋𝐈𝐓𝐀𝐓𝐈𝐎𝐍; Developed new theories, architectures, concepts, principles, standards, and methods in IT security, and advised other IT experts and agencies on a variety of situations and… Show more 𝐍𝐄𝐓𝐖𝐎𝐑𝐊 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓𝐔𝐑𝐄; Steered the development efforts of a new strategy for IT, and interfaced with executives and vendors at various levels to collaborate on the product requirements, and clearly defined single points of failure and mitigated. 𝐓𝐑𝐀𝐈𝐍𝐈𝐍𝐆 𝐅𝐀𝐂𝐈𝐋𝐈𝐓𝐀𝐓𝐈𝐎𝐍; Developed new theories, architectures, concepts, principles, standards, and methods in IT security, and advised other IT experts and agencies on a variety of situations and issues that involve applying or adapting new theories, architectures, concepts, principles, standards, methods, or practices 𝐏𝐑𝐎𝐉𝐄𝐂𝐓 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓; Championed all activities related to the network redesigns, including installation, storage, operation, database, deployment and maintenance of telecommunications, and network systems for support of wireless network sites ensuring 100% availability. 𝐊𝐄𝐘 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ➛ Integrated the use of SharePoint farms to the VA's infrastructure to allow the use of SharePoint dashboard and workflows to streamline sharing large quantities of documents over email which was crippling the network. ➛ Developed a trainer platform for administrative users at the service level to maintain the service level portal. ➛ Incorporated and managed an enterprise content management system for the development of 508 compliant websites with 100% compliance to VA's best practices consistently for 9 years. Show less