Experience

Superior School of Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Mortgage Loan Originator

  • Feb 2022 - Present

  Currently becoming a licensed mortgage loan originator. Interested in networking with current MLO’s to gain and share knowledge of the industry Currently becoming a licensed mortgage loan originator. Interested in networking with current MLO’s to gain and share knowledge of the industry



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Manager

  • Apr 2018 - Present

  Lead my team by resolving customer issues and assisting with customer transactions Inspire my team with training and coaching to deliver an exceptional customer experience by managing customer flow & store traffic Identify any selling skill gaps, then create and implement development plans to help the team meet and exceed sales metrics & quota assignments Run store operations – analyze staffing needs, report financial and sales data, manage cash, meet compliance, open… Show more Lead my team by resolving customer issues and assisting with customer transactions Inspire my team with training and coaching to deliver an exceptional customer experience by managing customer flow & store traffic Identify any selling skill gaps, then create and implement development plans to help the team meet and exceed sales metrics & quota assignments Run store operations – analyze staffing needs, report financial and sales data, manage cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store up-time & functionality Monitors inventory by restocking shelves with product, maintains device security & manages cleanliness of the store Manage store merchandising & planogram compliance in accordance with company expectations Complete store opening & closing activities

• Solutions Specialist

  • Jul 2015 - Apr 2018

  2016 Winner’s Circle recipient 2017 GM Summit panelist 2017 Winner’s Circle recipient 2018 LEAD Specialist



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• E-Commerce Telesales

  • Nov 2013 - Jul 2015

  • Conducts proactive consultative needs analysis with new and existing customers including the development of customer knowledge of products and services • Answer inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining information necessary for resolution of transactions • Achieves all sales standards set for the department by following the established departmental policies and procedures • Provides quality customer service over the… Show more • Conducts proactive consultative needs analysis with new and existing customers including the development of customer knowledge of products and services • Answer inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining information necessary for resolution of transactions • Achieves all sales standards set for the department by following the established departmental policies and procedures • Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries • Maintain call and data entry (ICOMS/CSG) accuracy levels of 95% or better Show less • Conducts proactive consultative needs analysis with new and existing customers including the development of customer knowledge of products and services • Answer inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining information necessary for resolution of transactions • Achieves all sales standards set for the department by following the established departmental policies and procedures • Provides quality customer service over the… Show more • Conducts proactive consultative needs analysis with new and existing customers including the development of customer knowledge of products and services • Answer inbound residential customer calls, covering a full range of Time Warner Cable services, including obtaining information necessary for resolution of transactions • Achieves all sales standards set for the department by following the established departmental policies and procedures • Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries • Maintain call and data entry (ICOMS/CSG) accuracy levels of 95% or better Show less



RTI International

• United States
• Research Services
• 700 & Above Employee

• Quality Control Supervisor

  • Aug 2011 - Nov 2013

  • Manage shifts in such a way that Agents/Telephone Interviewers are used effectively • Closely supervise Quality Experts, Institutional Contractors, Interviewers, Tracers and Keying/Coding Staff • Provide evaluations of Agents/Telephone Interviewers • Monitor staff activities, answer questions, provide performance feedback and relay project communications • Train Agent/Telephone Interviewers on the Computer Assisted Telephone Interviewing (CATI) dialing system • Act as a liaison… Show more • Manage shifts in such a way that Agents/Telephone Interviewers are used effectively • Closely supervise Quality Experts, Institutional Contractors, Interviewers, Tracers and Keying/Coding Staff • Provide evaluations of Agents/Telephone Interviewers • Monitor staff activities, answer questions, provide performance feedback and relay project communications • Train Agent/Telephone Interviewers on the Computer Assisted Telephone Interviewing (CATI) dialing system • Act as a liaison between Project Supervisors, Assistant Project Supervisors, and Greene Resources on-site staff o Projects Assigned to: • NPSAS (National Post-Secondary Assistance Study) • HSLS (High School Longitudinal Study) • AANDS (African-American Nicotine Dependence Study) • SNAP (Supplemental Nutrition Assistance Program Study) • OMAS (Ohio Medicaid Assessment Study) Show less • Manage shifts in such a way that Agents/Telephone Interviewers are used effectively • Closely supervise Quality Experts, Institutional Contractors, Interviewers, Tracers and Keying/Coding Staff • Provide evaluations of Agents/Telephone Interviewers • Monitor staff activities, answer questions, provide performance feedback and relay project communications • Train Agent/Telephone Interviewers on the Computer Assisted Telephone Interviewing (CATI) dialing system • Act as a liaison… Show more • Manage shifts in such a way that Agents/Telephone Interviewers are used effectively • Closely supervise Quality Experts, Institutional Contractors, Interviewers, Tracers and Keying/Coding Staff • Provide evaluations of Agents/Telephone Interviewers • Monitor staff activities, answer questions, provide performance feedback and relay project communications • Train Agent/Telephone Interviewers on the Computer Assisted Telephone Interviewing (CATI) dialing system • Act as a liaison between Project Supervisors, Assistant Project Supervisors, and Greene Resources on-site staff o Projects Assigned to: • NPSAS (National Post-Secondary Assistance Study) • HSLS (High School Longitudinal Study) • AANDS (African-American Nicotine Dependence Study) • SNAP (Supplemental Nutrition Assistance Program Study) • OMAS (Ohio Medicaid Assessment Study) Show less



Duke University

• United States
• Higher Education
• 700 & Above Employee

• Accounting Supervisor

  • Apr 2006 - Nov 2012

  • Supervise and coordinate activities involved in maintaining and processing various account and financial records associated with billing, revenue, collection and record keeping activities • Train SAP users on how to run and read financial reports for monthly reconciliation purposes to ensure proper usage of federal funds and utilizing newly implemented functionality in the financial systems • Assist in the review of the existing SAP R/3 account code structure (cost object and G/L… Show more • Supervise and coordinate activities involved in maintaining and processing various account and financial records associated with billing, revenue, collection and record keeping activities • Train SAP users on how to run and read financial reports for monthly reconciliation purposes to ensure proper usage of federal funds and utilizing newly implemented functionality in the financial systems • Assist in the review of the existing SAP R/3 account code structure (cost object and G/L accounts) to clarify purpose and articulate philosophy of their usage; recommend modification to structure as appropriate; assign accounting codes to ensure consistency with established purpose and philosophy; monitor on-going utilization of account codes to ensure proper usage and to correct inconsistencies • Responsible for granting user’s access to SAP and Business Warehouse Systems • Responsible for the oversight of maintenance of financial master data for Duke University and Health System • Supervise the compilation of financial and accounting statements and reports involving considerable arithmetical computations; verify adjusting entries in journals and ledgers according to standard procedures • Compile financial reports and statements for utilization by higher management. Maintain interface with departmental personnel to provide information to verify or support records and ensure compliance with established policies and procedures; prepare correspondence and answer inquiries regarding account information. Served as a liaison with University, state and federal auditors to facilitate the auditing of records for FYE process • Plan and schedule work of clerical staff ensuring proper distribution of assignments and adequate manning of space and facilities for subsequent performance of duties Show less • Supervise and coordinate activities involved in maintaining and processing various account and financial records associated with billing, revenue, collection and record keeping activities • Train SAP users on how to run and read financial reports for monthly reconciliation purposes to ensure proper usage of federal funds and utilizing newly implemented functionality in the financial systems • Assist in the review of the existing SAP R/3 account code structure (cost object and G/L… Show more • Supervise and coordinate activities involved in maintaining and processing various account and financial records associated with billing, revenue, collection and record keeping activities • Train SAP users on how to run and read financial reports for monthly reconciliation purposes to ensure proper usage of federal funds and utilizing newly implemented functionality in the financial systems • Assist in the review of the existing SAP R/3 account code structure (cost object and G/L accounts) to clarify purpose and articulate philosophy of their usage; recommend modification to structure as appropriate; assign accounting codes to ensure consistency with established purpose and philosophy; monitor on-going utilization of account codes to ensure proper usage and to correct inconsistencies • Responsible for granting user’s access to SAP and Business Warehouse Systems • Responsible for the oversight of maintenance of financial master data for Duke University and Health System • Supervise the compilation of financial and accounting statements and reports involving considerable arithmetical computations; verify adjusting entries in journals and ledgers according to standard procedures • Compile financial reports and statements for utilization by higher management. Maintain interface with departmental personnel to provide information to verify or support records and ensure compliance with established policies and procedures; prepare correspondence and answer inquiries regarding account information. Served as a liaison with University, state and federal auditors to facilitate the auditing of records for FYE process • Plan and schedule work of clerical staff ensuring proper distribution of assignments and adequate manning of space and facilities for subsequent performance of duties Show less