Order Processing Manager

• May 2023 - Present

Customer Service Manager

• Dec 2022 - Apr 2023

Customer Service / Warranty Manager

• Sep 2019 - Dec 2022

- Manages workers who investigate complaints, such as those concerning quality or service - Analyzes reports of findings and recommends response to complaints - Develops and implements methods and procedures for monitoring work activities - Evaluates performance and provides coaching and continuous development - Manages workers who investigate complaints, such as those concerning quality or service - Analyzes reports of findings and recommends response to complaints - Develops and implements methods and procedures for monitoring work activities - Evaluates performance and provides coaching and continuous development

Customer Relations Manager

• Aug 2018 - Nov 2018

- Performed call monitoring for continuous coaching and development - Resolved daily escalations placed in management queue - Educated new hires, clients and sales agents on products and services - Workforce management duties including scheduling and forecasting - Performed call monitoring for continuous coaching and development - Resolved daily escalations placed in management queue - Educated new hires, clients and sales agents on products and services - Workforce management duties including scheduling and forecasting

Team Supervisor

• Jan 2013 - Jun 2018

- Interviewed qualified talent using applicant tracking system - Provided recommendations for hiring and terminations - Designed and implemented a comprehensive training program for new hires and continuous support - Monitored daily productivity and call adherence to meet service level agreement - Interviewed qualified talent using applicant tracking system - Provided recommendations for hiring and terminations - Designed and implemented a comprehensive training program for new hires and continuous support - Monitored daily productivity and call adherence to meet service level agreement

Sales Manager

• Mar 2009 - Oct 2012

- Managed sales performances for territories consisting of 40 GM dealerships - Chaired conference calls and provided delivery training - Analyzed spreadsheets and compiled data to demonstrate customer retention and profitability - Accelerated a 17 percent growth of key metrics within the first 90 days of my tenure - Managed sales performances for territories consisting of 40 GM dealerships - Chaired conference calls and provided delivery training - Analyzed spreadsheets and compiled data to demonstrate customer retention and profitability - Accelerated a 17 percent growth of key metrics within the first 90 days of my tenure

Personal Banker

• Aug 2007 - May 2008

- Handled incoming phone calls in a prompt and professional manner - Performed maintenance on consumer and business accounts - Opened accounts and up sold financial products and services - Handled incoming phone calls in a prompt and professional manner - Performed maintenance on consumer and business accounts - Opened accounts and up sold financial products and services

Kitchen Supervisor

• Aug 1999 - Sep 2001