Shaunti Carroll

Concierge at VMG Resources, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Laurel, Maryland, United States, US
Skills

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Credentials

  • A+, Microsoft Word, Ssco
    -

Experience

  • VMG Resources, LLC
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Concierge
      • Apr 2018 - Present

      Greets residents in the lobby. Signs packages in and out via UPS, USPS FedEx and other couriers and distributes packages to the residents in the building. Processes amenity bookings in the property management system called Building Link. Answers switchboard phones. Sets up appointments for future resident’s tours in the Tornado System. Types a daily shift log report and does a safety walk through the location. Greets residents in the lobby. Signs packages in and out via UPS, USPS FedEx and other couriers and distributes packages to the residents in the building. Processes amenity bookings in the property management system called Building Link. Answers switchboard phones. Sets up appointments for future resident’s tours in the Tornado System. Types a daily shift log report and does a safety walk through the location.

  • Darcars
    • United States
    • Retail
    • Administrative Assistant
      • Jun 2017 - Present

      Assist all salespersons with there daily administrative needs. Process payments create customer numbers. File as needed. Answer switchboard phones. Assist all salespersons with there daily administrative needs. Process payments create customer numbers. File as needed. Answer switchboard phones.

  • CT Association of Realtors
    • Real Estate
    • 1 - 100 Employee
    • Leasing Consultant
      • May 2016 - Present

      Processing prospects applications. Updating prospects and residents information or status in the Property Management System. Verify prospects employment and residency. Process Move-outs and prepare for Move-Ins. Processing prospects applications. Updating prospects and residents information or status in the Property Management System. Verify prospects employment and residency. Process Move-outs and prepare for Move-Ins.

  • Staffing Agency
    • Home Health Care Services
    • Clerk 2
      • Oct 2014 - Present

      Command Center. Answer switchboard phone lines. Customer Service. Helpdesk Support Command Center. Answer switchboard phone lines. Customer Service. Helpdesk Support

  • Jacobs Technology
    • 1 - 100 Employee
    • Administrative Support Specialist
      • 2011 - Jul 2014

      Answer switchboard phone lines. Generate incident request for users in the PRISM ticket system. Support team with creating new profile and employee badge request forms for new employees. Assist with password resets for users in the PRISM and PSC Acquisition Systems. Release purchase orders without validations. Help customers with issues with contracts, purchase orders and BPA calls (route users to necessary technician who could further assist them), Modify and create users accounts. Specialties : Level 6 Public Trust Security Clearance Show less

  • NIH
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Jacobs Technology
      • Mar 2009 - Dec 2010

      Serve as the initial point of contact for second level tier call center. Provide phone support to users in the areas of incident management and problem resolution. Work closely with Remedy 7.0. Assign tickets to the technicians that are in the Queue. Provide remote support to users in the areas of software installation and imaging windows desktop/laptop applications, customer’s login accounts, password resets, and virus scans. Audit tickets completed by service desk technicians for quality. Advise Service Desk Manager on areas of quality concerns and provide recommendations for improvement. Assisted clients with technical support for software issues. Create and reset passwords per client’s request. Inventory manager for asset tracking and surplus management for government property and Sunflower (Property Certification). Backup Program Assistant for BSTB (NIH Federal Government Agency) Show less

  • Paj Business Staffing
    • United States
    • Hospitals and Health Care
    • Payroll clerk
      • Oct 2008 - Mar 2009

      Processed pay roll and negotiated contracts among clients. Provided on-site customer support for software access, password creation and password resets. Tracked inventory of hardware, software, and other resources used. Day-to-day operations of the office include, but are not limited to, assisting the President and supporting staff with various client requests on designated projects. Provided immediate support for the entire office in the form of office requisition of supplies, pre-interview preparations, and monthly status reports cycle production for clients, and monthly invoice mail outs. Routed telephone inquiries. Greeted guests and business executives upon arrival. Generated and edited accounts receivable records on a monthly basis Received and delivered incoming and outgoing mail daily. Daily copying, faxing, typing, filing and other general office and customer service duties as required. Show less

Education

  • Crossland High School
    1992 - 1996

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