Experience

IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Leader

  • Apr 2015 - Present

  Understands and recognizes coworker contribution through customer feedback surveys and team recognitionOversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home deliverySupervises cash handling procedures to ensure money handling is securely managedEnsures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as neededHandles escalated customer issues that cannot be resolved at a coworker levelEnsures a smooth customer flow in frontline area and the execution of IKEA’s returns policy Conducts quarterly reviews and development plans for coworkers.Develop, train, and coach coworkers to ensure success.Handle all Delivery claims, partnering with XPO.



Lowes

• Head cashier

  • 2011 - 2013

  Answered and resolved customers concerns.Issued receipts, refunds, credits.Maintained a clean and orderly establishment.Supervised the front end staff and delegated assignments based on the needs of the store. Balanced currency, coin, and checks in cash drawers at end of shifts. Answered and resolved customers concerns.Issued receipts, refunds, credits.Maintained a clean and orderly establishment.Supervised the front end staff and delegated assignments based on the needs of the store. Balanced currency, coin, and checks in cash drawers at end of shifts.