Experience

Community Home Care & Hospice

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• PCA

  • Apr 2016 - Present



LOWES HOME IMPROVEMENT

• Customer Service Representative

  • Nov 2014 - May 2016



Resorts Casino Hotel

• Marketing Operations

  • Jun 2012 - Jul 2014

  Issues complimentary amenities based on player activity, distributes promotional prizes, gifts and collateral. Position has no discretionary comping decision authority.Create new player accounts and replacement cards.Introduce and inform guest about Resorts Players Club on the casino floor, and throughout the property by enrolling guests outside of the promotions booth area.Issues PIN numbers for guest accounts.Issues promotional coupons and/or slot dollars for approved slot promotions.Work promotional games, birthday parties and bingo events with enthusiasm.Issues and maintain accurate coin coupon banks.Issues Bus Group Leader coin coupons.Greets and dispatches buses.Responsible for dollar value coupons.Maintains operational formsKeep abreast of current promotions and special event procedures and information.Knowledgeable of hotel and property events.Greets customers in a professional, courteous and friendly manner to ensure superior customer service.Resolves problems and complaints of guests and brings them to the attention of management.Responsibilities include the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue. Examples of such coupons are match play coupons, chip coupons, keno coupons and coupons accepted by bill validators.Performs the functions of a Marketing Operations Supervisor when needed.Promotes positive public relations.Performs other duties as assigned.



Vacation Select Services

• Sales Consultant

  • Sep 2011 - Jul 2012

  Timeshare Consultant is totally committed to working very closely with current and future timeshare owners, helping them save thousands of dollars. Whether it be reducing the amount of timeshare debt you owe or assisting you with getting out of your timeshare all together. Timeshare Consultant is totally committed to working very closely with current and future timeshare owners, helping them save thousands of dollars. Whether it be reducing the amount of timeshare debt you owe or assisting you with getting out of your timeshare all together.



Tropicana Casino & Resort

• Marketing Coordinator

  • Nov 2003 - Sep 2011

  Responsible for the input of all premium player comp requests and premium customer reservations. Handles all incoming premium level customer calls, and other phone lines as determined. Coordinates communications between customers and marketing executives and works closely with essential service departments. Facilitates the highest level of customer service. Assists with target programs and special events, attending same if necessary. Provides Thoughtful Service at all times. Responsible for the input of all premium player comp requests and premium customer reservations. Handles all incoming premium level customer calls, and other phone lines as determined. Coordinates communications between customers and marketing executives and works closely with essential service departments. Facilitates the highest level of customer service. Assists with target programs and special events, attending same if necessary. Provides Thoughtful Service at all times.



Pro-to-cal

• Home Health Aide

  • Sep 2001 - Dec 2002

  Monitors patient condition by observing physical and mental condition, intake and output, and exercise.Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.Assists patients by providing personal services, such as, bathing, dressing, and grooming.Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.Maintains a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;Updates job knowledge by participating in educational opportunities.Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment