Shaun Sitterley
Business Analyst at Towne Mortgage Company- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Experience
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Towne Mortgage Company
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United States
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Financial Services
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100 - 200 Employee
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Business Analyst
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Jul 2017 - Present
• Led requirements discovery sessions with project stakeholders, defined and prioritized tasks/enhancements and developed implementation plans with multiple sprints/milestones to show/track progress. • Evaluated existing IVR configuration and redesigned it to integrate with our loan servicing system which resulted in reduced talk time, reduced number of agent assisted calls and improved call routing. • Modified IVR scripts to add new features, resolve reporting discrepancies and improve code reusability. • Trained and supported end-users using InContact Call Center. Show less
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BSI Financial Services
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United States
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Financial Services
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200 - 300 Employee
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IT Analyst - Application Development
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May 2015 - Jul 2017
• Within 6 months, placed in charge of one of the company’s largest customer-facing digital transformations of 2016. • Analyzed business processes\applications, identified areas for improvement, defined and presented solutions to management\executives and implemented selected items. • Acted as liaison between cross-functional teams on a multitude of process and application improvements. • Designed flowcharts, mockups, database diagrams and various other visual tools to aid in presenting and implementing complex systems to project stakeholders, development teams and process owners. • Revamped application management processes to meet business defined SLA’s, increase productivity and provide stakeholder visibility. • Developed an application to efficiently load, index and track loan level documents saving the company more than $250,000 in its first year. Show less
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BSI Financial Services
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United States
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Financial Services
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200 - 300 Employee
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Desktop Support Technician Intern
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May 2011 - Dec 2014
• Assisted employees with a wide variety of technological skills and understanding. • Assisted employees with a wide variety of technological skills and understanding.
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Education
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Penn State Erie, The Behrend College
Bachelor's Degree, Computer Software Engineering