Shaun Sitterley

Business Analyst at Towne Mortgage Company
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Contact Information
us****@****om
(386) 825-5501
Location
Titusville, Pennsylvania, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bio

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Experience

    • United States
    • Financial Services
    • 100 - 200 Employee
    • Business Analyst
      • Jul 2017 - Present

      • Led requirements discovery sessions with project stakeholders, defined and prioritized tasks/enhancements and developed implementation plans with multiple sprints/milestones to show/track progress. • Evaluated existing IVR configuration and redesigned it to integrate with our loan servicing system which resulted in reduced talk time, reduced number of agent assisted calls and improved call routing. • Modified IVR scripts to add new features, resolve reporting discrepancies and improve code reusability. • Trained and supported end-users using InContact Call Center. Show less

    • United States
    • Financial Services
    • 200 - 300 Employee
    • IT Analyst - Application Development
      • May 2015 - Jul 2017

      • Within 6 months, placed in charge of one of the company’s largest customer-facing digital transformations of 2016. • Analyzed business processes\applications, identified areas for improvement, defined and presented solutions to management\executives and implemented selected items. • Acted as liaison between cross-functional teams on a multitude of process and application improvements. • Designed flowcharts, mockups, database diagrams and various other visual tools to aid in presenting and implementing complex systems to project stakeholders, development teams and process owners. • Revamped application management processes to meet business defined SLA’s, increase productivity and provide stakeholder visibility. • Developed an application to efficiently load, index and track loan level documents saving the company more than $250,000 in its first year. Show less

    • United States
    • Financial Services
    • 200 - 300 Employee
    • Desktop Support Technician Intern
      • May 2011 - Dec 2014

      • Assisted employees with a wide variety of technological skills and understanding. • Assisted employees with a wide variety of technological skills and understanding.

Education

  • Penn State Erie, The Behrend College
    Bachelor's Degree, Computer Software Engineering
    2011 - 2015

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