Experience

Keystone Treatment Center

• Native American Cultural Coordinator

  • Nov 2019 - Present



Haskell Environmental Research Studies

• Summer Intern

  • Jun 2019 - Aug 2019



MAXIMUS

• Customer Service Representative

  • Sep 2016 - Jul 2019

  Worked under government contract answering calls for the Federally Facilitated Marketplace under the Affordable Care Act. Enrolled consumers in health and dental insurance, provided detailed information about enrolling and terminating coverage, and tax filing information. Began as a seasonal position which transitioned to permanent based on general performance, attendance, and call evaluations. Exercised soft-skills to provide customers with the best service possible on every contact. Used… Worked under government contract answering calls for the Federally Facilitated Marketplace under the Affordable Care Act. Enrolled consumers in health and dental insurance, provided detailed information about enrolling and terminating coverage, and tax filing information. Began as a seasonal position which transitioned to permanent based on general performance, attendance, and call evaluations. Exercised soft-skills to provide customers with the best service possible on every contact. Used attention to detail and understanding of HIPPA to protect consumers' information. Utilized a federal database and website to access consumer information and assist in achieving their goals. Show more Show less



Native American Student Services USD 497

• Student Mentor

  • Jul 2018 - Apr 2019



Goodcents Deli Fresh Subs

• Team Manager

  • Oct 2015 - Nov 2017

  As manager, the primary responsibilities were to provide a safe and clean environment for associates and customers, supervise and train new employees, maintain store tasks while providing a quality experience to customers, handle customer complaints and refunds, and audit the register.



Midco Connections

• Call Center Team Lead

  • Aug 2010 - Aug 2014

  Answered inbound-calls for 136 companies including financial services, healthcare services and retail while providing transparency for each client. Utilized phone scripts, typing skills, up-selling techniques, and computer programs to document transactions efficiently while providing a positive customer service experience. Promoted to a Team Lead position with the primary goals of maintaining call center efficiency and the abandonment rate of calls. Provided support and guidance to associates… Answered inbound-calls for 136 companies including financial services, healthcare services and retail while providing transparency for each client. Utilized phone scripts, typing skills, up-selling techniques, and computer programs to document transactions efficiently while providing a positive customer service experience. Promoted to a Team Lead position with the primary goals of maintaining call center efficiency and the abandonment rate of calls. Provided support and guidance to associates and answered escalated calls. Responsibilities included training, coaching and monitoring progress of seasonal associates. Show more Show less