Shaunna Popeko
Case Management Supervisor at Millennium Capital and Recovery Corp.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Fair Credit Collection Practices Act
Millennium Capital and Recovery Corp.Oct, 2013- Nov, 2024 -
Certified Recovery Agent - RSIG
Michael Howk- instructorJul, 2012- Nov, 2024 -
Ohio Case Law and Statues covering repossessions
Michael Howk - InstructorJul, 2012- Nov, 2024 -
The Uniform Commerical Code
Michael Howk, InstructorJul, 2012- Nov, 2024
Experience
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Millennium Capital and Recovery Corporation
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United States
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Financial Services
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1 - 100 Employee
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Case Management Supervisor
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Jun 2008 - Present
As a Case Manager it is my responsibility to work and maintain the stability and integrity of customers information from our client to our drivers. I am responsible for day to day exchange of information between the two, and making sure the correct information is dispatched to the correct person, and location. It is also my responsibility to update this information accordingly in our data control systems, edit and maintain it so our clients can take our information straight from our database to theirs without editing it themselves. I work the accounts to make sure info that clients deem important is treated as such. The current software day to day is Irepros system, & RDN. Supervisor: assign orders to drivers based on location, skill, volume, pricing,capability, learning reports and how to read to keep track of daily totals, %. keeping track of fellow team members, meet their personal goals, goals for the team. Along with doing Case Management, Order Entry, I learned to skip trace using the following software: masterfiles, masterque,and TLO. Also to continue skills with interviewing, & training. I helped start a quality control program, and design the worksheets used during this process. I helped create a new employee training manual, as well as train the new employees who will be using it. I have been trained to work discharge bk, dismissed bk, and lift of stay accounts. I have been able to reach out to attorneys, as well as customers themselves to assist them in collection of their collateral. Working Military accounts, using the SCRA Database to determine eligibility of securing collateral, as well as calling customers, and or bases of locations to locate collateral. In self help states like Louisiana, and Wisconsin on how to secure vehicle without a voluntary surrender form being needed. While employed here, I have started several new clients, help personalize their experience with the company, as well as been able to travel and meet new clients. Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Technical Support Specialist
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Jul 2007 - Jul 2008
I was responsible for taking inbound calls from customers who needed technical assistance with their cable service, or lack there of. I would have to verify the account and make sure it was the customer or a verified user on the account, talk them through what their issue was, and then talk them through step by step procedures on how to resolve the issue. If the issue was with the hardware, or with the customers television, vcr, dvd player, gaming system. I would have to look through schematics and try to figure out why it wasn't working. if the issue was with their software, I would do problem solving on my computer, examples would include sending specific signals to their box depending on display codes. other examples would be adding services, or if the current service they added wasn't coded properly, i would have to go through their account and code it properly. if the issue was their account due to lack of payment, i would go through their account, advise them of payments needed and refer them to billing department. if the issue wasn't able to be resolved after all trouble shooting was completed, I would schedule a technician to go out to their location, and add any dispatch information that was needed. Show less
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OKS Ameridial
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Barberton, Ohio
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Night Shift Manager
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Jul 1998 - Jun 2001
My responsibilities at this job started out with me being a customer service representative. I placed outbound calls through an auto dialer asking people if they wanted to assist in mailings for charitable organizations. From time to time we would get special projects which included cold case auto dialing outbound calls for radio contests, lawn services in the summer, and cell phone projects for specified companies. I did this type of work for 6 months. I was promoted to Project Monitor. I was responsible for doing quality control on the calls that were being made. I listened to the calls that were being made, watched the screens to see what information was being filled out. After this process, I would get the CSR and go over their sheet with them, and would use this opportunity to coach them to improve skills. I did this type of work for 2 months I was then promoted to Assistant Manager on Night Shift. I was responsible for training all new employees, monitoring, coaching and doing hourly tracking paperwork. At the end of the shift, I would have to enter information that was sent to the main office for tracking purposes. I did this type of work for 2 months. I was then promoted to Night Shift Manager. I was responsible for all interviewing, hiring, and termination of employees. I was responsible for in house human resource situations. I handled all the write ups and updating of employees file. I scheduled all the training for new employees as well as watching over a 32 seat inbound and outbound call center. I also manager my project and assistant manager. I was responsible for entering payroll information into companies software daily, any other reports or paperwork that had to be entered. I handled all new clients that came in and scheduled who would be working which projects and keeping track of their hours that were approved for each project. I was also responsible for watching over the call files and that they were worked properly and not ran through. Show less
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Education
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1991 - 1995
Barberton High School
High School, General Studies
Community
