Shaunna Ketchum
Senior Consultant at Experient Group- Claim this Profile
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Bio
Venkatesh Manickavachagan
I had the pleasure of knowing and working with Shaunna for the last 9 months and noticed her unique ability to work with cross functional teams in attaining the outcome with an excellent satisfaction and ratings from all stakeholders involved in the initiative". She was brought in as a Sr. project manager for an important initiative involving Robots using Cameralytics and software solution involving multiple systems to detect out of stock and price discrepancies that would get implemented in 200+ stores. She took the right amount of time to understand the project, cross functional teams, metrics for project outcome, vendors and meticulously created the project plan with a great attention to details, dependencies and RACI matrix. She ensured that the cross-functional teams bond well with each other and work as one team setting the right level of informal discussions. She also ensured everyone's voice was heard and everyone had a chance to lend their voice in important decisions. This helped in ensuring all scenarios ( including the rare exceptions) were well thought off and any risks associated with them were discussed and mitigated. Her presentation to Senior Leadership ( VP level) was well put together with the right level of information and visualization. She ensured that every milestone that was attained was celebrated to provide the motivation for the team to be fully engaged with the rest of the efforts. She jumped in at the right time in meetings to steer them in the right course and also had the mindset to improve our processes and actions everytime. The key thing here is that she took the entire team along with her in the journey. She is a great asset to any team that is need of someone with the focus, dedication, attention to detail, planning and continuous improvement to get their business critical initiatives involving cross functional teams to be a success.
Matt Corsi, CPSM
Shaunna is inquisitive, supportive, loyal, and hard working. She constantly seeks opportunities to add value and make a difference. She played a lead role in building our spend visibility capability and helped define our process for savings reporting within our team. She has also been helpful in mapping out current state processes and identifying opportunities for improvement. I would gladly recommend Shaunna as an asset to any organization.
Venkatesh Manickavachagan
I had the pleasure of knowing and working with Shaunna for the last 9 months and noticed her unique ability to work with cross functional teams in attaining the outcome with an excellent satisfaction and ratings from all stakeholders involved in the initiative". She was brought in as a Sr. project manager for an important initiative involving Robots using Cameralytics and software solution involving multiple systems to detect out of stock and price discrepancies that would get implemented in 200+ stores. She took the right amount of time to understand the project, cross functional teams, metrics for project outcome, vendors and meticulously created the project plan with a great attention to details, dependencies and RACI matrix. She ensured that the cross-functional teams bond well with each other and work as one team setting the right level of informal discussions. She also ensured everyone's voice was heard and everyone had a chance to lend their voice in important decisions. This helped in ensuring all scenarios ( including the rare exceptions) were well thought off and any risks associated with them were discussed and mitigated. Her presentation to Senior Leadership ( VP level) was well put together with the right level of information and visualization. She ensured that every milestone that was attained was celebrated to provide the motivation for the team to be fully engaged with the rest of the efforts. She jumped in at the right time in meetings to steer them in the right course and also had the mindset to improve our processes and actions everytime. The key thing here is that she took the entire team along with her in the journey. She is a great asset to any team that is need of someone with the focus, dedication, attention to detail, planning and continuous improvement to get their business critical initiatives involving cross functional teams to be a success.
Matt Corsi, CPSM
Shaunna is inquisitive, supportive, loyal, and hard working. She constantly seeks opportunities to add value and make a difference. She played a lead role in building our spend visibility capability and helped define our process for savings reporting within our team. She has also been helpful in mapping out current state processes and identifying opportunities for improvement. I would gladly recommend Shaunna as an asset to any organization.
Venkatesh Manickavachagan
I had the pleasure of knowing and working with Shaunna for the last 9 months and noticed her unique ability to work with cross functional teams in attaining the outcome with an excellent satisfaction and ratings from all stakeholders involved in the initiative". She was brought in as a Sr. project manager for an important initiative involving Robots using Cameralytics and software solution involving multiple systems to detect out of stock and price discrepancies that would get implemented in 200+ stores. She took the right amount of time to understand the project, cross functional teams, metrics for project outcome, vendors and meticulously created the project plan with a great attention to details, dependencies and RACI matrix. She ensured that the cross-functional teams bond well with each other and work as one team setting the right level of informal discussions. She also ensured everyone's voice was heard and everyone had a chance to lend their voice in important decisions. This helped in ensuring all scenarios ( including the rare exceptions) were well thought off and any risks associated with them were discussed and mitigated. Her presentation to Senior Leadership ( VP level) was well put together with the right level of information and visualization. She ensured that every milestone that was attained was celebrated to provide the motivation for the team to be fully engaged with the rest of the efforts. She jumped in at the right time in meetings to steer them in the right course and also had the mindset to improve our processes and actions everytime. The key thing here is that she took the entire team along with her in the journey. She is a great asset to any team that is need of someone with the focus, dedication, attention to detail, planning and continuous improvement to get their business critical initiatives involving cross functional teams to be a success.
Matt Corsi, CPSM
Shaunna is inquisitive, supportive, loyal, and hard working. She constantly seeks opportunities to add value and make a difference. She played a lead role in building our spend visibility capability and helped define our process for savings reporting within our team. She has also been helpful in mapping out current state processes and identifying opportunities for improvement. I would gladly recommend Shaunna as an asset to any organization.
Venkatesh Manickavachagan
I had the pleasure of knowing and working with Shaunna for the last 9 months and noticed her unique ability to work with cross functional teams in attaining the outcome with an excellent satisfaction and ratings from all stakeholders involved in the initiative". She was brought in as a Sr. project manager for an important initiative involving Robots using Cameralytics and software solution involving multiple systems to detect out of stock and price discrepancies that would get implemented in 200+ stores. She took the right amount of time to understand the project, cross functional teams, metrics for project outcome, vendors and meticulously created the project plan with a great attention to details, dependencies and RACI matrix. She ensured that the cross-functional teams bond well with each other and work as one team setting the right level of informal discussions. She also ensured everyone's voice was heard and everyone had a chance to lend their voice in important decisions. This helped in ensuring all scenarios ( including the rare exceptions) were well thought off and any risks associated with them were discussed and mitigated. Her presentation to Senior Leadership ( VP level) was well put together with the right level of information and visualization. She ensured that every milestone that was attained was celebrated to provide the motivation for the team to be fully engaged with the rest of the efforts. She jumped in at the right time in meetings to steer them in the right course and also had the mindset to improve our processes and actions everytime. The key thing here is that she took the entire team along with her in the journey. She is a great asset to any team that is need of someone with the focus, dedication, attention to detail, planning and continuous improvement to get their business critical initiatives involving cross functional teams to be a success.
Matt Corsi, CPSM
Shaunna is inquisitive, supportive, loyal, and hard working. She constantly seeks opportunities to add value and make a difference. She played a lead role in building our spend visibility capability and helped define our process for savings reporting within our team. She has also been helpful in mapping out current state processes and identifying opportunities for improvement. I would gladly recommend Shaunna as an asset to any organization.
Credentials
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Agile Project Management with Jira Cloud: 2 Lean and Agile Processes
LinkedInOct, 2022- Nov, 2024 -
Design Thinking: Understanding the Process
LinkedInOct, 2022- Nov, 2024 -
Inbound Certification
HubSpotApr, 2015- Nov, 2024
Experience
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Experient Group
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant
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Feb 2023 - Present
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Retail Business Services
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United States
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Retail
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700 & Above Employee
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Senior Project Manager
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Sep 2019 - Dec 2022
Developed detailed plans with proper scope definition while maintaining strong alliances; led and motivated teams to drive projects to successful completion while achieving fiscal bottom-line results. Produced thorough, accurate and timely reports of project activities with design strategy methodologies and employing visual representations of daily interactions to empower project stakeholders for proper decision making. Noteworthy Results: • Led 11 IT Infrastructure, Retail Front Office and e-commerce projects to success thru rapid, diligent planning and relentless execution. • Completed a project with a prior brand commitments for July delivery and a forecast projected to exceed budget by 40%. Successfully led this bi-modal project and cross-functional team by driving elicitation of requirements and user-stories. Delivered MVP1 in P7 and MVP2 in P9. Closed effort with financial end position forecasted at 14%, realizing a 26% budget reduction from initial forecast. • Adopted $32M project during early execution of retail deployments and drove project forensics and financial narrative for leadership. As a result obtained $6M approved supplemental funding in order to bring project to closure. Show less
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North Highland
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United States
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Business Consulting and Services
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700 & Above Employee
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Information Technology Project Coordinator
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Sep 2013 - Sep 2019
Facilitated and coordinated the work of multiple project teams within the following Retail platforms: Customer Engagement, Retail Innovation Lab, New Market Development, Multi-Channel Customer Experience, Sourcing, Communications and Learning Operations - each presenting unique project objectives.
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Account Administrator
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Feb 2011 - Aug 2013
Collaborated with account leadership team to address issues and concerns related to resource and relationship management, sales efforts, account retention and process management. Responsible for all monthly invoice submissions, processing and payments and generated status/risk reports. Results:• Led initiatives to streamline processing and expedite payments of invoice submissions, resulting in an increase of efficiencies by 40%. • Bridged communication levels amongst cross-functional teams that created partnerships, aligned account strategies and guided leadership through any potential knowledge gaps specific to current-state processes. Show less
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Chartwells Higher Education Dining Services
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United States
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Food and Beverage Services
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700 & Above Employee
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Director Dining Services II
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May 2009 - Jan 2011
Established and executed strategic business and marketing plans for 4 campus convenience stores. Managed multiple product collections, forecasting and tactical implementation while evaluating, hiring, and mentoring staff of 25+ members on operational procedures and sales related activities. Results:• Created customized concepts that introduced a customer centric dining destination and increased incremental and voluntary consumer spending. • Developed new store opening campaigns, conducted consumer field research studies and focus groups that contributed to an increase in market share. Implemented customized store location guides designed to standardize all levels of operational and merchandising practices that created brand consistency. • Managed multiple store budgets, tracked financial milestones and recommended cost reductions that contributed to inventory controls, maximized profitability and increased sales. Show less
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Marketing Manager
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Apr 2005 - Jan 2010
Consulted account with 22 casual dining destinations (including major retail brands) to maximize profitability of sales, promotional offerings, seasonal sales and merchandising efforts.Results:• Designed and facilitated annual marketing plans and quarterly audits for 13 dining locations. Reported a 12-15% increase in annual sales.• Generated campus communications and POP materials including designing and authoring menu boards, brochures, newsletters, annual product/sales reports and location-based marketing materials. Presented service offerings to prospective customers at trade shows, resulting in increased customer traffic and product usage. • Launched and directed electronic marketing efforts including supervision of web site design, maintenance, content development, and e-commerce. Developed, updated and administered CRM database which included access to site tracking reports that recorded 20% increased website traffic.• Participated in RFP process to develop customized programs for prospective accounts; activities included market research, customer mapping analysis, competitive profiling and creation of customized content. Show less
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Education
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Winthrop University
Bachelor of Business Administration (BBA), Marketing
Community
